- Location
- Danzigerkade 9 (View map)1013 AP AmsterdamNetherlands
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Hugo Boss
Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.
HUGO BOSS is hiring a Junior Service and Process Assistant on a full-time, 40-hour basis under an unlimited contract in Amsterdam. The role supports end-to-end customer order service, stock allocation, EDI and replenishment processes, and reporting in collaboration with Sales, Logistics, Planning, IT and customers.
Role & Responsibilities
- Serve as a contact for Sales regarding customer inquiries about orders, deliveries, shortages, returns, and claims.
- Monitor orders, deliveries, and backorders; support balanced stock allocation across channels through reporting.
- Support daily EDI operations and replenishment processes by monitoring message flows, identifying issues, and coordinating solutions with IT/EDI experts and customers.
- Work closely with Sales, Logistics, and Planning to resolve day-to-day operational issues.
- Maintain and update process documentation, guidelines, and standard templates.
- Prepare and design reports on service, delivery, and performance, and share insights with stakeholders.
Qualifications
- Professional experience in commercial operations, order management, or supply chain, ideally in a B2B or multichannel environment.
- Tech-savvy, with an understanding of EDI and replenishment processes or strong motivation to learn.
- Confident user of SAP, AO/BI tools, and Excel; comfortable preparing reports and working with process documentation.
- Strong coordination and communication skills, a hands-on mindset, and a structured, detail-oriented approach.
- Solid Excel skills and confidence working with ERP and customer service systems.
- Excellent Dutch and English, written and spoken; French skills are preferred.
Skills
Experience
Professional experience in commercial operations, order management, or supply chain; ideally in a B2B or multichannel environment.
Workplace
The role is situated in Amsterdam, North Holland, Netherlands.
Explore jobs in the Netherlands.
Benefits
25 days of holiday, 8% holiday allowance, staff product discount, clothing allowance, pension plan fully funded by HUGO BOSS, collective health insurance, hybrid working, travel or work-from-home allowance, yearly bonus, mental health and lifestyle support through OpenUp for the employee and three family members, and a fitness contribution after the first contract.
Culture
Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.