- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Hugo Boss
Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.
The Sales Associate delivers excellent customer service, builds customer loyalty, supports CRM, sales targets, transactions, stock management, and loss prevention at the BOSS Store in Madrid Airport T4. This is an unlimited, 30-hour-per-week contract, with shifts from Monday to Sunday and two days off; shifts are 10:00–16:00 or 15:00–21:00, with occasional 07:00–13:00 shifts depending on business needs.
Role & Responsibilities
- Deliver excellent customer service and build a loyal base of repeat customers.
- Gather and maintain accurate CRM data.
- Contribute to store performance targets and individual KPIs.
- Assist with transactions, complaints, and returns.
- Participate in regular training to support continued development.
- Support loss-prevention and stock-management operations.
- Use business systems and the latest technology proficiently.
- Promote the use of available tools and ensure procedures are executed and policies followed.
Qualifications
- Previous experience as an airport Sales Associate; luxury retail experience is a plus.
- AVSEC Certificate is highly valued.
- English at B2–C1 level; fluency is required. French is a plus.
- Immediate availability.
- Previous retail, hospitality, or customer-service experience and an excellent understanding of the premium fashion industry.
- Made-to-measure experience.
- Excellent interpersonal and communication skills at all levels.
- Strong commercial acumen and brand knowledge.
- Flexibility and adaptability to business needs.
- Willingness to learn and develop continuously.
- Strong cultural knowledge and awareness.
- Proactive, positive attitude.
Skills
Experience
Previous airport Sales Associate experience; previous retail, hospitality, or customer-service experience; made-to-measure experience required.
Workplace
This position is based in Madrid, Madrid, Spain.
Benefits
Commission; attractive benefits; global career paths for specialists and leaders; tailored training and development opportunities; international working environment and dynamic work culture.
Culture
Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.