Hublot Retail Learning & Development Manager, Americas

About Hublot

Hublot is a Swiss luxury watchmaker renowned for its bold fusion of tradition and innovation, uniting exceptional craftsmanship with contemporary design and pioneering materials. As an employer, the Maison offers a dynamic environment where precision, creativity, and entrepreneurial spirit are valued across watchmaking, engineering, design, marketing, retail, and corporate functions. Rooted in the philosophy of being “First, Unique, Different,” Hublot encourages its teams to challenge conventions while preserving the highest standards of Swiss horology. Employees contribute to a globally recognized brand distinguished by technical excellence, cultural partnerships, and a passionate, forward-looking approach to luxury.

Role & Responsibilities

• Develop and execute the annual Retail Learning & Development strategy aligned with directly operated, franchise, and wholesale commercial objectives
• Design scalable learning programs supporting boutique performance, wholesale sell-out, leadership development, and client experience
• Develop and execute a dedicated learning strategy for wholesale and franchise-retail teams, including assessment, onboarding, and talent development
• Conduct regular field visits and partner-door assessments to identify training needs and improve product presentation, storytelling, selling behaviors, and client experience
• Design and lead a structured Train-the-Trainer program for franchise-retail and wholesale teams, certifying internal trainers to deliver consistent product and brand training
• Develop facilitator guides, presentation materials, coaching tools, role-play exercises, and assessment standards for training delivery
• Lead all product-training initiatives across directly operated, franchise, and wholesale partner teams, delivering engaging training on collections, movements, materials, and innovations
• Champion Hublot's culture, values, and entrepreneurial mindset; develop luxury hospitality and client-experience training for all distribution channels
• Deliver training on luxury selling techniques, client discovery, objection handling, closing, cross-selling, and relationship building; conduct field coaching and side-by-side observations
• Support boutique openings, relocations, retail seminars, and key wholesale initiatives with tailored training plans and field support
• Own the onboarding framework for all retail employees and franchise team members, establishing clear milestones, certification requirements, and follow-up coaching
• Administer the Insider learning management platform across directly operated and franchise retail, managing learning paths, certifications, reporting, and engagement
• Partner with Retail Excellence, Wholesale, CRM, Marketing, Merchandising, Human Resources, and Global Headquarters to ensure brand consistency and alignment
• Monitor learning effectiveness through KPIs, certifications, field assessments, and business-performance metrics; measure impact on wholesale sell-out and sales performance

Qualifications

• Bachelor's degree preferred
• 5–8+ years of experience in luxury Retail Learning & Development, Retail Excellence, Wholesale Training, or Field Training
• Proven experience supporting multi-channel organizations, including directly operated retail and wholesale distribution
• Demonstrated expertise in watches, jewelry, luxury fashion, hospitality, or premium retail
• Strong experience in facilitation, field coaching, talent development, and Train-the-Trainer programs
• Experience supporting recruitment, onboarding, and development of field-based talent
• Advanced Microsoft Office skills
• Experience with learning-management platforms; Insider platform preferred
• Valid passport and ability to travel 70–80%

Skills

Experience

Minimum 5–8 years of progressive experience in luxury retail learning and development, retail excellence, wholesale training, or field-based talent development. Candidates should demonstrate extensive experience with multi-channel retail organizations, including directly operated boutiques and wholesale distribution networks. Prior experience in watches, jewelry, luxury fashion, hospitality, or premium retail environments is essential.

Education

Bachelor's degree preferred.

Workplace

Culture

Hublot fosters a bold, entrepreneurial culture rooted in Swiss watchmaking excellence and its distinctive philosophy of the Art of Fusion. Employees work in an innovative, design-led environment where craftsmanship, technical precision, and daring collaborations come together to push the boundaries of contemporary luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.