Hublot Customer Service Master Data Coordinator
- Location
- NyonVaudSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fine Watches & Horology
- Posted
- Aug 26, 2026
About Hublot
Hublot is a Swiss luxury watchmaker renowned for its bold fusion of tradition and innovation, uniting exceptional craftsmanship with contemporary design and pioneering materials. As an employer, the Maison offers a dynamic environment where precision, creativity, and entrepreneurial spirit are valued across watchmaking, engineering, design, marketing, retail, and corporate functions. Rooted in the philosophy of being “First, Unique, Different,” Hublot encourages its teams to challenge conventions while preserving the highest standards of Swiss horology. Employees contribute to a globally recognized brand distinguished by technical excellence, cultural partnerships, and a passionate, forward-looking approach to luxury.
Hublot seeks a Customer Service Master Data Coordinator in Nyon, Switzerland, to lead after-sales data governance and quality management worldwide.
Role & Responsibilities
- Establish and enforce master data governance frameworks, including workflows, validation protocols, and accountability structures for the worldwide after-sales network
- Administer and maintain all categories of reference data essential to after-sales operations: product references, components, nomenclature, pricing structures, service definitions, technical authorisations, user accounts, partner access rights, and digital documentation
- Implement quality control measures, audits, and corrective action plans to guarantee data reliability and completeness across all systems (ERP, Extranet, Repair 360, and related applications)
- Serve as the global point of reference for all master data-related issues affecting after-sales operations; support subsidiaries, repair centres, and partners in the effective use of data tools and systems
- Collaborate cross-functionally with IT, Supply Chain, Finance, Quality, Marketing, Product Development, and Manufacturing teams to ensure data consistency and coherence
- Participate in defining business requirements for digital transformation projects and coordinate data evolution in support of after-sales initiatives
- Produce and maintain comprehensive functional and technical documentation on data management processes; identify and implement opportunities for process simplification, standardisation, and automation
- Participate in testing, validation, and deployment phases of new system features and digital enhancements
- Define and monitor key data quality indicators (completeness, accuracy, update timeliness, error rates); analyse variances and pilot improvement initiatives
- Generate regular reporting on data quality status and corrective actions undertaken
Qualifications
- Bachelor's degree or equivalent in engineering or advanced technical discipline
- Minimum three years of professional experience in a similar master data management or data governance role
- Expert-level knowledge of Master Data Management (MDM), data governance frameworks, and data quality methodologies
- Advanced proficiency with ERP systems (SAP or equivalent), digital tools, business intelligence platforms, and advanced Microsoft Excel
- Strong understanding of product structures, nomenclature systems, technical specifications, and mechanical principles applicable to luxury watches
- Demonstrated experience in after-sales processes, ideally within industrial or horological manufacturing environments
- Proven ability to manage multiple projects simultaneously in international, matrix-based environments
- Excellent problem-solving orientation and commitment to continuous improvement
- Strong organisational and planning capabilities combined with rigorous attention to detail
Skills
Experience
Minimum three years of professional experience in a master data management, data governance, or similar after-sales data operations role, ideally within industrial, manufacturing, or horological sectors. Proven expertise in ERP systems (SAP or equivalent), data quality frameworks, and cross-functional project delivery in international environments.
Education
Bachelor's degree or equivalent qualification in engineering or advanced technical discipline.
Workplace
The successful candidate will be located in Nyon, Vaud, Switzerland, with easy access to Geneva.
Culture
Hublot fosters a bold, entrepreneurial culture rooted in Swiss watchmaking excellence and its distinctive philosophy of the Art of Fusion. Employees work in an innovative, design-led environment where craftsmanship, technical precision, and daring collaborations come together to push the boundaries of contemporary luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hublot, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Master Data Manager, Customer Service», «Service Data Governance Specialist», «After-Sales Data Operations Coordinator», «Customer Support Data Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.