Hublot Customer Service Coordinator
Hublot seeks a Customer Service Coordinator in Oberursel, Germany — manage after‑sales repairs and client relations for the luxury watch brand.
Overview
Hublot is a Swiss luxury watchmaker renowned for its fusion of innovative materials and traditional watchmaking craftsmanship. The brand operates within the LVMH group, benefitting from the resources and global footprint of one of the world’s leading luxury conglomerates while preserving a strong identity rooted in technical innovation and haute horlogerie.
Role & Responsibilities
- Act as the central interface between retailers, private clients and Hublot’s repair department, ensuring clear, timely communication.
- Handle incoming telephone and written customer enquiries for the After‑Sales service with professionalism and accuracy.
- Coordinate and administratively manage the full repair and service workflow, from intake to return shipment.
- Prepare cost estimates and invoices for repair work and services.
- Track repair status, inventory movements and transports; follow up to ensure deadlines and quality standards are met.
- Liaise closely with the headquarter team in Switzerland to align processes, technical details and service decisions.
- Organise and dispatch spare parts and repaired watches, ensuring secure and compliant logistics.
- Ensure a consistently excellent customer experience across the entire service journey.
Qualifications
- Completed university degree or comparable qualification.
- Minimum three years of professional experience, preferably in an international environment; customer service or direct client contact experience is an advantage.
- Fluent German and English (written and spoken); French language skills are a plus.
- Excellent communication skills and strong service orientation.
- Interest in mechanical watches and the ability to work precisely with small components.
- Structured, organised and able to work independently while contributing positively to a team.
- Proficient in MS Office applications.
Skills
Experience
Minimum 3 years of professional experience, ideally in customer service, after‑sales or client-facing roles within an international environment; experience with repair coordination or the watch/jewellery sector is advantageous.
Education
Completed university degree or comparable qualification.
Workplace
This position is based in Oberursel, Hesse, Germany, within easy reach of Frankfurt. Cerulean lists 6 open roles in Oberursel. The broader Hesse area accounts for 37 active listings on Cerulean, 1 of which are new. In Germany as a whole, Cerulean currently features 375 open positions, with 11 posted this week.
Benefits
Company discounts, Jobbike, Pluxee vouchers, childcare subsidy (Kitazuschuss), company pension scheme (betriebliche Altersvorsorge).
Culture
Hublot cultivates a dynamic, international and innovation‑driven workplace that combines Swiss watchmaking heritage with contemporary creativity. The organisation emphasises integrity, respect and a strong service ethic, fostering a collaborative environment with flat hierarchies and a familial atmosphere.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.