Hublot Boutique Director
Hublot seeks a Boutique Director in Houston, USA to lead boutique operations, sales, events and team development for the brand's retail location.
Overview
Hublot is a Swiss luxury watchmaker known for innovative materials and bold design. As part of the LVMH Watches & Jewelry group, Hublot operates a global network of boutiques and emphasizes craftsmanship, experiential retail and high-touch client relationships. The brand seeks retail leaders who combine commercial rigour with a refined service culture.
Role & Responsibilities
- Lead the Houston boutique to meet and exceed annual sales targets through team leadership, clienteling and disciplined commercial management.
- Recruit, onboard, coach and develop sales associates; set individual and collective objectives and monitor performance metrics.
- Oversee all boutique operations including inventory management, stock orders, returns logistics, back‑office replenishment and budget control.
- Ensure brand integrity and visual merchandising standards by implementing HQ guidelines, daily displays and regular rotations.
- Deliver exceptional customer service and personally manage VIP relationships and complex client situations; oversee after‑sales follow up with After‑Sales department.
- Collaborate with Marketing and Events teams to develop and execute a local annual event plan, support event logistics and advise on local advertising strategy.
- Produce weekly sales and operations reporting, analyze data to propose growth initiatives and communicate regularly with Hublot North America and Swiss headquarters.
- Manage vendor relationships and boutique maintenance (security, cleaning, mall management, telecom) and ensure compliance with company policies and retail procedures.
- Maintain and update the boutique CRM and ensure the boutique Instagram account follows HQ standards.
Qualifications
- Bachelor’s degree or equivalent.
- Preferred 10+ years of retail experience with the majority in luxury; minimum 5 years retail experience required and at least 4 years in a managerial/store leadership role.
- Work experience in the US or Canada retail market is required.
- Proven track record of meeting sales targets and managing budgets.
- Strong leadership, people development and coaching skills with demonstrated ability to recruit and retain high‑performing teams.
- Excellent interpersonal, negotiation and clienteling skills; ability to manage VIP clientele and complex customer situations.
- Experience in event planning and local marketing execution; prior watch industry experience is a plus.
Skills
Experience
Preferred 10+ years of retail experience with the majority in luxury; minimum of 5 years in retail with at least 4 years in a store management or leadership role. Experience in the US or Canadian retail market is required.
Education
Bachelor’s degree or equivalent
Workplace
The successful candidate will be located in Houston, Texas, USA. 43 luxury roles are listed in Houston on Cerulean, 2 posted in the last 48 hours. Across the Texas region, Cerulean lists 186 open positions — 10 listed in the past two days. Cerulean currently advertises 2.266 open roles in USA, including 71 added in the last 48 hours.
Culture
Hublot blends Swiss watchmaking tradition with contemporary design and a performance-driven retail culture. As part of LVMH’s Watches & Jewelry division, the brand values entrepreneurial initiative, high standards of client service and collaborative teams focused on experiential luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.