Hour Passion Sales Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 19, 2026
About Hour Passion
Hour Passion is the Swatch Group’s multi‑brand retail concept specialising in the sale of watches and jewellery. The brand operates predominantly in international airports and outlet villages, offering curated assortments and a service-driven shopping experience to a discerning, international clientele. As part of the Swatch Group, Hour Passion combines the purchasing power and industry expertise of a market leader with a boutique retail format.
Hour Passion Retail Sales Advisor (Full-time) in Bicester Village, UK — customer-facing role selling watches & jewellery for the Swatch Group.
Role & Responsibilities
- Deliver exceptional, personalised service to luxury customers, proactively engaging and advising on watches and jewellery.
- Achieve individual and store sales targets through consultative selling and effective client conversion.
- Develop and maintain product knowledge across multiple brands and movements to present technical and aesthetic features confidently.
- Operate the point-of-sale system, process transactions accurately and manage cash handling procedures.
- Build and maintain client relationships through follow-up, clienteling activities and CRM updates.
- Maintain store standards including visual merchandising, stock presentation and housekeeping to luxury brand standards.
- Receive, inspect and replenish stock; assist with inventory counts and loss-prevention procedures.
- Support store events, product launches and cross-brand promotions as required.
Qualifications
- Proven track record in frontline retail sales, preferably within watches, jewellery or luxury accessories.
- Demonstrable customer service and clienteling skills, with the ability to manage high-value transactions.
- Numerical accuracy and experience handling cash and POS transactions.
- Flexible availability including weekends and bank holidays, and willingness to work retail shift patterns.
- Professional presentation, strong interpersonal skills and a diplomatic manner with an international clientele.
Skills
Experience
Typically 1–3 years of retail sales experience is required; prior experience in multi‑brand watch or jewellery retail is strongly preferred.
Education
Secondary education (GCSEs or equivalent); vocational retail or sales qualifications advantageous.
Workplace
This position is based in Bicester, England, UK, within easy reach of Oxford.
Culture
Hour Passion operates in a fast‑paced, service‑centric retail environment shaped by the standards and resources of the Swatch Group. Team members are expected to combine product expertise with polished client service while working within an international, multi‑brand retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hour Passion, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Advisor», «Client Advisor — Watches & Jewellery», «Luxury Sales Associate», «Boutique Sales Advisor», «Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.