Hotel La Palma Restaurant Manager

About Hotel La Palma

Established in 1822, Hotel La Palma is Capri’s oldest hotel, blending a distinguished island heritage with contemporary Mediterranean elegance. Reimagined by interior designer Francis Sultana, the property offers an intimate setting where attentive service, refined gastronomy and Italian hospitality define the guest experience. As an employer, Hotel La Palma brings together professionals across accommodation, dining, wellness and guest relations, united by meticulous attention to detail and a sensitivity to individual preferences. Its distinctive environment calls for discretion, cultural awareness and collaborative excellence, appealing to hospitality talent drawn to personalised luxury and the enduring allure of one of Italy’s most celebrated destinations.

Role & Responsibilities

• Lead overall restaurant operations and deliver exceptional dining experiences in line with luxury hospitality standards.
• Maintain outstanding service quality, drive guest satisfaction, oversee team performance, and ensure compliance with LQA standards.
• Lead the restaurant team, including workforce planning, scheduling, talent development, and operational organization.
• Collaborate closely with the Executive Chef and hotel leadership team to promote excellence, engagement, accountability, and continuous improvement while achieving departmental business objectives and financial targets.
• Lead by example on the restaurant floor, ensuring impeccable service execution, attention to detail, and personalized guest recognition.
• Lead, develop, and motivate the team through coaching, performance management, succession planning, and continuous training.
• Promote employee engagement and teamwork, and cultivate a positive, inclusive working environment.
• Manage scheduling, labor planning, rostering, productivity monitoring, holiday allocation, staffing-level optimization, and team coverage according to business demands.
• Oversee recruitment, onboarding, performance evaluations, disciplinary procedures, and talent retention strategies.
• Manage restaurant operations, service sequencing, VIP guest relations, complaint resolution, upselling, revenue enhancement, and quality assurance.
• Analyze operational KPIs, forecast business volumes, manage labor costs, and drive profitability while maintaining exceptional guest satisfaction.

Qualifications

• Significant experience in luxury hotels, fine-dining establishments, or internationally recognized hospitality brands.
• Strong passion for service excellence, people leadership, and operational performance.
• Extensive knowledge of luxury service standards, including LQA (Leading Quality Assurance) criteria, and the ability to embed these standards throughout the guest journey.
• Previous experience in recruitment, onboarding, performance evaluations, disciplinary procedures, and talent retention strategies is highly desirable.
• Excellent communication, leadership, and organizational abilities.
• A hands-on approach, strong emotional intelligence, and the ability to manage multiple priorities in a fast-paced luxury environment.

Skills

Experience

Significant experience in luxury hotels, fine-dining establishments, or internationally recognized hospitality brands.

Benefits

Company-provided uniforms and laundry service, complimentary meals in the staff restaurant based on scheduled shifts, staff accommodation, a competitive salary package, and opportunities for professional growth and career advancement.

Culture

Hotel La Palma’s workplace culture is shaped by Capri’s Mediterranean elegance and the warmth of Italian hospitality, with an emphasis on attentive, personalised service. Its distinctive luxury setting calls for close collaboration, discretion and attention to detail, bringing together an international outlook and a strong sense of place.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.