- Location
- Via Vittorio Emanuele, 39 (View map)80073 CapriItaly
- Employment
- Seasonal
- Seniority
- Supervisor
- Compensation
- €33,000/year
- Posted
- Nov 11, 2026
About Hotel La Palma
Established in 1822, Hotel La Palma is Capri’s oldest hotel, blending a distinguished island heritage with contemporary Mediterranean elegance. Reimagined by interior designer Francis Sultana, the property offers an intimate setting where attentive service, refined gastronomy and Italian hospitality define the guest experience. As an employer, Hotel La Palma brings together professionals across accommodation, dining, wellness and guest relations, united by meticulous attention to detail and a sensitivity to individual preferences. Its distinctive environment calls for discretion, cultural awareness and collaborative excellence, appealing to hospitality talent drawn to personalised luxury and the enduring allure of one of Italy’s most celebrated destinations.
The Guest Relations Supervisor leads personalized guest experiences across the guest journey, coordinates guest relations with the Rooms Division, and promotes service excellence and guest loyalty at Hotel La Palma. The seasonal role offers a gross annual salary of €33,000 and includes staff accommodation, meals, uniforms with laundry service, and professional development opportunities.
Role & Responsibilities
- Craft exceptional, personalized guest experiences throughout every stage of the guest journey.
- Lead by example, ensuring every guest interaction meets luxury hospitality standards, building genuine connections and anticipating guest needs.
- Coordinate daily guest relations activities with the Rooms Division teams.
- Oversee service excellence and contribute to memorable experiences that exceed guest expectations and strengthen guest loyalty.
- Promote a culture of personalized service, operational excellence, and continuous improvement as an ambassador of Hotel La Palma.
Qualifications
- Passion for luxury hospitality and excellence in guest experience.
- Ability to deliver highly personalized service and build meaningful relationships with guests.
- Excellent communication and interpersonal skills.
- Proactive, guest-focused approach to anticipating needs, managing requests, and handling guest recovery situations with professionalism and discretion.
- Strong organizational and multitasking abilities, exceptional attention to detail, and effective problem-solving skills in a dynamic environment.
- Familiarity with LQA standards.
- Proficiency in Opera PMS.
- Ability to collaborate seamlessly across departments.
- Commercial mindset and ability to identify upselling opportunities and enhance guest engagement.
- Advanced English; additional languages are a strong advantage.
Skills
Workplace
This position is based in Capri, Campania, Italy.
Explore jobs in Campania or in Italy.
Compensation
The base compensation for this position is EUR 33,000 per annum.
Benefits
Company-provided uniforms with laundry service, complimentary meals in the staff restaurant during scheduled shifts, shared staff accommodation, and professional development and career progression opportunities.
Culture
Hotel La Palma’s workplace culture is shaped by Capri’s Mediterranean elegance and the warmth of Italian hospitality, with an emphasis on attentive, personalised service. Its distinctive luxury setting calls for close collaboration, discretion and attention to detail, bringing together an international outlook and a strong sense of place.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.