Hotel La Palma Guest Relations Intern

About Hotel La Palma

Established in 1822, Hotel La Palma is Capri’s oldest hotel, blending a distinguished island heritage with contemporary Mediterranean elegance. Reimagined by interior designer Francis Sultana, the property offers an intimate setting where attentive service, refined gastronomy and Italian hospitality define the guest experience. As an employer, Hotel La Palma brings together professionals across accommodation, dining, wellness and guest relations, united by meticulous attention to detail and a sensitivity to individual preferences. Its distinctive environment calls for discretion, cultural awareness and collaborative excellence, appealing to hospitality talent drawn to personalised luxury and the enduring allure of one of Italy’s most celebrated destinations.

Role & Responsibilities

• Supports the team in delivering memorable, personalized experiences throughout the guest journey.
• Learns to anticipate guest needs, build meaningful guest relationships, and contribute to exceptional experiences reflecting the hotel’s service philosophy.
• Assists in ensuring every guest interaction is handled with warmth, professionalism, and attention to detail.
• Helps create a welcoming and engaging environment for guests from around the world.

Qualifications

• Enthusiasm, curiosity, and a passion for luxury hospitality and guest experience.
• Genuine interest in understanding guest preferences and how personalized service contributes to guest satisfaction.
• Strong interpersonal skills, emotional intelligence, and a positive attitude.
• Willingness to learn and develop in a dynamic, multicultural environment.
• A natural sense of hospitality, attention to detail, adaptability, and the ability to build rapport with people from different cultures.
• Advanced English for confident, effective communication with international guests.

Skills

Compensation

The base compensation for this position is EUR 800 per month.

Benefits

Shared staff accommodation options, including kitchen and laundry services, and a free staff canteen. The role also offers a healthy work-life balance.

Culture

Hotel La Palma’s workplace culture is shaped by Capri’s Mediterranean elegance and the warmth of Italian hospitality, with an emphasis on attentive, personalised service. Its distinctive luxury setting calls for close collaboration, discretion and attention to detail, bringing together an international outlook and a strong sense of place.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.