- Location
- 510 8th Avenue SW (View map)Calgary, ABCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $63066.66–77,200/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a Supervisor, Loss Prevention to oversee loss prevention operations and personnel across assigned stores. The role entails direct leadership of a team of Loss Prevention Investigators, coordination of associate training and store audit programs, and execution of internal and external investigations to mitigate profit loss. The successful candidate will assess risk exposures, maintain compliance with company policies, and collaborate with store management to drive shrink reduction and fraud prevention objectives.
Role & Responsibilities
- Supervise and schedule Loss Prevention Investigators to ensure adequate store coverage and completion of duties to departmental standards
- Generate, analyze, and communicate reports on stock shortage performance, internal and external investigations, and fraud prevention metrics
- Review inventory accuracy and shortage controls to identify risk exposures and provide recommendations to achieve store financial goals
- Communicate store audit findings to management teams to drive operational improvements and excellence
- Ensure store compliance with all health and safety protocols, including timely completion of incident reports and safety measures
- Collaborate with store teams and departments to communicate Loss Prevention directives and Merchandise Protection Standards
- Partner with Store Operations on inventory cycle counts to ensure stock accuracy and support shrink reduction strategies
- Support the Loss Prevention Manager in developing and executing Security and Safety plans for store events
- Oversee review of exception-based reports to identify policy infractions and initiate internal investigations
- Conduct internal and external loss prevention investigations in collaboration with law enforcement and external agencies
- Lead, motivate, and retain high-performing teams through ongoing coaching, recognition, and professional development
- Ensure compliance with privacy policies, regulations, and cybersecurity measures
Qualifications
- Degree or diploma in Law Enforcement or related discipline, or equivalent professional experience
- Minimum three years of progressive loss prevention experience in high-volume, fast-paced retail environment
- Proven leadership capabilities with ability to deliver results through others
- Excellent communication, presentation, and negotiation skills
- Formal training in WZ interview techniques or related interviewing and interrogation methodologies
- Experience leading organizational change in rapidly growing business environments
- Current Provincial Security Guard License
- Standard First Aid and CPR OPA Level II certification
- Proficiency in Microsoft Office and system-based tools
Skills
Experience
Minimum three years of progressive loss prevention experience in high-volume, fast-paced retail environments, demonstrating consistent success in shrink reduction, fraud prevention, and team leadership.
Education
Degree or diploma in Law Enforcement or related discipline, or equivalent professional experience in loss prevention operations.
Workplace
This position is based in Calgary, Alberta, Canada.
Explore jobs in Alberta or in Canada.
Compensation
The base compensation for this position ranges from CAD 63066.66 to CAD 77,200 per annum.
Benefits
Competitive total compensation, generous employee discount, pension, health and dental benefits, tuition assistance, and continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Asset Protection Supervisor», «Loss Prevention Manager», «Retail Security Supervisor», «Store Loss Control Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.