Holt Renfrew Specialist, Designated Sales Associate
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $17.95–26.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
Specialist, Designated Sales Associate (DSA) at Holt Renfrew Toronto. Commission-based luxury retail sales role in women's denim and apparel.
Role & Responsibilities
- Deliver exceptional service to all customers whilst building a loyal personal client base through customer acquisition, development, and retention
- Exceed personal and brand sales, service, and volume targets consistently
- Demonstrate expert-level product knowledge and share insights across the entire selling team
- Drive brand sales by identifying marketing opportunities, executing events, and recommending assortment to management
- Maintain solid working relationships with buyers, vendors, and selling management
- Attend all educational sessions including product knowledge, vendor training, and Holt Renfrew seminars
- Execute floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients via phone, mail, and electronic methods regarding events, merchandise, sales follow-up, and special occasions
- Resolve customer service issues independently and escalate complex matters to management
- Comply with all Health & Safety, privacy, and cybersecurity policies and requirements
Qualifications
- Proven ability to consistently exceed sales targets in a commission-based environment
- Minimum two or more years' experience in commission-based sales
- Prior retail sales experience as a product specialist in a luxury environment (preferred)
- Highly collaborative and team-oriented mindset
- Ability to thrive in a fast-paced, multi-tasking environment with minimal supervision
- Flexibility to work evenings, weekends, and holidays based on customer needs
- Entrepreneurial, competitive, self-confident, and self-motivated
- Fully bilingual in French and English
Skills
Experience
Minimum two or more years of proven experience in a commission-based sales environment, with prior retail sales experience as a product specialist in a luxury setting strongly preferred.
Education
High school diploma or equivalent.
Workplace
The role is situated in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 17.95 to CAD 26.25 per hour.
Benefits
Competitive total compensation including commission eligibility, generous employee discount, pension matching, health and dental benefits, tuition assistance, and continuous learning and development opportunities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Specialist», «Luxury Sales Associate», «Brand Sales Specialist», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.