- Location
- 50 Bloor Street W (View map)Toronto, ONCanada
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $17.95–26.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
This role develops deep, long-lasting customer relationships that drive sales, service, and loyalty while achieving assigned brand sales targets. The Specialist DSA, working in women's denim and apparel at Holt Renfrew's flagship Toronto location, delivers exceptional service, builds a loyal personal client base, and executes brand marketing initiatives. Compensation is commission-based and directly tied to personal sales and brand volume achievement.
Role & Responsibilities
- Deliver exceptional service to all customers whilst building a loyal personal client base through customer acquisition, development, and retention
- Exceed personal and brand sales, service, and volume targets consistently
- Demonstrate expert-level product knowledge and share insights across the entire selling team
- Drive brand sales by identifying marketing opportunities, executing events, and recommending assortment to management
- Maintain solid working relationships with buyers, vendors, and selling management
- Attend all educational sessions including product knowledge, vendor training, and Holt Renfrew seminars
- Execute floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients via phone, mail, and electronic methods regarding events, merchandise, sales follow-up, and special occasions
- Resolve customer service issues independently and escalate complex matters to management
- Comply with all Health & Safety, privacy, and cybersecurity policies and requirements
Qualifications
- Proven ability to consistently exceed sales targets in a commission-based environment
- Minimum two or more years' experience in commission-based sales
- Prior retail sales experience as a product specialist in a luxury environment (preferred)
- Highly collaborative and team-oriented mindset
- Ability to thrive in a fast-paced, multi-tasking environment with minimal supervision
- Flexibility to work evenings, weekends, and holidays based on customer needs
- Entrepreneurial, competitive, self-confident, and self-motivated
- Fully bilingual in French and English
Skills
Experience
Minimum two or more years of proven experience in a commission-based sales environment, with prior retail sales experience as a product specialist in a luxury setting strongly preferred.
Education
High school diploma or equivalent.
Workplace
The role is situated in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 17.95 to CAD 26.25 per hour.
Benefits
Competitive total compensation including commission eligibility, generous employee discount, pension matching, health and dental benefits, tuition assistance, and continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Specialist», «Luxury Sales Associate», «Brand Sales Specialist», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.