- Location
- 50 Bloor Street W (View map)Toronto, ONCanada
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–24/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a commission-based Sales Associate to develop deep, lasting relationships with customers across the luxury womenswear designer department, driving sales growth, service excellence, and client loyalty. The successful candidate will deliver exceptional service, exceed sales targets, cultivate a personal client base through proactive outreach and multi-channel engagement, and maintain extensive product knowledge across all luxury merchandise categories.
Role & Responsibilities
- Consistently deliver extraordinary service to all customers
- Exceed all sales and service goals and targets
- Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients
- Attend all educational sessions including product knowledge, vendor, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, and birthdays
- Resolve customer service issues and collaborate with selling management on issues outside of guidelines
- Ensure compliance with all Health & Safety policies and requirements
- Ensure compliance with privacy policies, regulations, and cyber security measures
- Leverage social media platforms to promote personal brand and establish fashion influencer presence
- Use multiple technology channels to strengthen existing relationships and drive new client acquisition
- Proactively reach out to clients with curated views of new merchandise aligned with client fashion preferences
- Monitor new merchandise deliveries across all commodities to maximize selling potential
- Use Holt Renfrew 360 application to stay connected with clients and provide targeted suggestions based on purchase history and preferences
Qualifications
- Minimum 4+ years experience in a commission-based luxury sales environment
- Consistent sales performance with demonstrated results achieving and exceeding sales quota
- Ability to work flexible schedule including evenings, weekends, and holiday availability
- Highly collaborative and team-oriented mindset
- Strong understanding of current and emerging fashion trends
- Broad product knowledge across all merchandise categories
- Proficiency with multi-channel technology platforms for client relationship management
- Social media proficiency for personal brand development
Skills
Experience
Minimum 4+ years in a commission-based luxury retail sales environment with demonstrated track record of achieving and exceeding sales quotas. Experience developing and maintaining a personal client base is essential.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 24 per hour.
Benefits
Competitive total compensation, commission structure tied to sales performance, generous employee discount, pension, health & dental benefits, tuition assistance, continuous learning and development opportunities
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.