- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $16.60–24/hour
- Department
- Retail & Boutique Operations
- Posted
- Oct 20, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
The Sales Associate builds lasting customer relationships to increase sales, service and loyalty, with commission-based compensation tied directly to sales volume. The role is full-time and includes a starting base-pay range of CAD 16.60–24.00 per hour, plus commission; offers may vary based on experience, qualifications, performance and local market conditions.
Role & Responsibilities
- Deliver consistently exceptional service to all customers.
- Exceed sales and service goals and targets.
- Build and retain a loyal personal client base by acquiring new customers and developing relationships with existing clients.
- Attend all educational sessions, including product knowledge sessions, vendor sessions and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes and related sales-support tasks.
- Communicate regularly with personal clients by phone, mail and electronic channels about in-store events, merchandise requests, sales follow-up, birthdays and other matters.
- Resolve customer service issues and collaborate with sales management on matters outside established guidelines.
- Comply with all health and safety policies and requirements.
- Perform other duties as assigned.
Qualifications
- At least 4 years of experience in a commission-based luxury sales environment.
- Demonstrated consistent sales performance and achievement of, and success in exceeding, required sales quotas.
- Ability to work a flexible schedule, including evenings, weekends and holidays.
- Collaborative approach and ability to work with and through others in a team-oriented environment.
- Ability to use social media platforms to promote a personal profile as a fashion influencer and build a personal brand.
- Proficiency in using multiple technology channels to strengthen existing relationships, acquire new clients and stay connected.
- Proactively reach out to clients with curated selections of new arrivals aligned with their fashion preferences.
- Strong understanding of current and emerging fashion trends.
- Broad product knowledge across all store merchandise categories.
- Initiative in staying informed about new merchandise deliveries across all divisions to maximize sales potential.
Skills
Experience
At least 4 years in a commission-based luxury sales environment.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 16.60 to CAD 24 per hour.
Benefits
Commission in addition to base pay; employee discount; pension matching; health and dental benefits; tuition assistance; continuous learning and development; incentives and contests.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Sales Associate», «Client Advisor», «Fashion Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.