Holt Renfrew Private Shopping Specialist

Role & Responsibilities

• Generate minimum $1.5M in annual sales and exceed all sales and service targets through commission-based compensation
• Sell the entire store merchandise, offering complete head-to-toe wardrobe solutions tailored to individual customer needs
• Cultivate and develop new customer relationships, introduce prospects to Holt Renfrew's brand ecosystem, and build a loyal, high-value personal client base
• Deliver expert product and style consultation, demonstrating comprehensive wardrobe and styling expertise to satisfy client requirements
• Maintain private shopping suites and dedicated client areas to visual merchandising standards
• Maintain and regularly update customer profiles and information within Holt Renfrew systems
• Provide on-site and off-site selling and service to clients, including boutique and in-home consultations
• Communicate proactively with personal clients via phone, mail, and electronic channels regarding in-store events, exclusive marketing programs, merchandise requests, follow-up, and client milestones
• Partner with management, Buying, and Exclusive Services teams to ensure client needs are understood and service relevance is sustained
• Attend all educational sessions, including product knowledge workshops, vendor seminars, and Holt Renfrew training programs
• Network within the community to elevate the profile of the Personal Shopper role and Holt Renfrew brand
• Resolve customer service issues in partnership with selling management, escalating matters outside established guidelines appropriately
• Comply with all Health & Safety policies, privacy regulations, and cybersecurity measures

Qualifications

• Proven ability to exceed sales targets consistently
• Established high-value, high-potential customer base with a minimum value of $1.5M in existing sales
• Advanced knowledge of wardrobing and styling techniques
• Demonstrated expertise in establishing and leveraging customer relationships that translate directly into sales
• Skilled in the emotional and relational dimensions of luxury selling; empathetic and adept at forging meaningful client connections
• Proficiency in multitasking within fast-paced, high-pressure environments with minimal supervision
• Strong collaborative skills; thrives in team-oriented environments and enjoys working both independently and through others
• Entrepreneurial mindset, competitive drive, self-confidence, and self-motivation
• Flexibility and adaptability to work variable schedules including evenings, weekends, and statutory holidays based on client needs
• Minimum five years of demonstrated experience in a commission-based sales environment
• Excellent communication and interpersonal skills suited to luxury clienteling

Skills

Experience

Minimum five years of proven experience in a commission-based sales environment, preferably within luxury retail or high-end personal shopping contexts. Candidates must demonstrate a track record of exceeding sales targets and cultivating high-value client relationships that have generated significant revenue.

Education

No specific educational qualification mandated; however, post-secondary education in fashion, retail management, business, or a related discipline is advantageous.

Workplace

Benefits

Competitive total compensation package, generous employee discount, pension plan, health and dental benefits, tuition assistance, continuous learning and development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.