- Location
- 3401 Dufferin St. (View map)Toronto, ONCanada
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks an elite Personal Shopper to deliver the highest standard of commission-based sales and personalized service to a curated clientele. The role demands generating a minimum of $1.5M in annual sales, with unlimited earnings potential through performance-based commission increases tied to escalating sales volume targets. The successful candidate will cultivate and maintain a high-value client base, offer comprehensive wardrobe expertise and styling consultation, manage private shopping suites to exacting visual standards, and execute Holt Renfrew's "Create the Extraordinary" service philosophy with consistency and sophistication.
Role & Responsibilities
- Generate minimum $1.5M in annual sales and exceed all sales and service targets through commission-based compensation
- Sell the entire store merchandise, offering complete head-to-toe wardrobe solutions tailored to individual customer needs
- Cultivate and develop new customer relationships, introduce prospects to Holt Renfrew's brand ecosystem, and build a loyal, high-value personal client base
- Deliver expert product and style consultation, demonstrating comprehensive wardrobe and styling expertise to satisfy client requirements
- Maintain private shopping suites and dedicated client areas to visual merchandising standards
- Maintain and regularly update customer profiles and information within Holt Renfrew systems
- Provide on-site and off-site selling and service to clients, including boutique and in-home consultations
- Communicate proactively with personal clients via phone, mail, and electronic channels regarding in-store events, exclusive marketing programs, merchandise requests, follow-up, and client milestones
- Partner with management, Buying, and Exclusive Services teams to ensure client needs are understood and service relevance is sustained
- Attend all educational sessions, including product knowledge workshops, vendor seminars, and Holt Renfrew training programs
- Network within the community to elevate the profile of the Personal Shopper role and Holt Renfrew brand
- Resolve customer service issues in partnership with selling management, escalating matters outside established guidelines appropriately
- Comply with all Health & Safety policies, privacy regulations, and cybersecurity measures
Qualifications
- Proven ability to exceed sales targets consistently
- Established high-value, high-potential customer base with a minimum value of $1.5M in existing sales
- Advanced knowledge of wardrobing and styling techniques
- Demonstrated expertise in establishing and leveraging customer relationships that translate directly into sales
- Skilled in the emotional and relational dimensions of luxury selling; empathetic and adept at forging meaningful client connections
- Proficiency in multitasking within fast-paced, high-pressure environments with minimal supervision
- Strong collaborative skills; thrives in team-oriented environments and enjoys working both independently and through others
- Entrepreneurial mindset, competitive drive, self-confidence, and self-motivation
- Flexibility and adaptability to work variable schedules including evenings, weekends, and statutory holidays based on client needs
- Minimum five years of demonstrated experience in a commission-based sales environment
- Excellent communication and interpersonal skills suited to luxury clienteling
Skills
Experience
Minimum five years of proven experience in a commission-based sales environment, preferably within luxury retail or high-end personal shopping contexts. Candidates must demonstrate a track record of exceeding sales targets and cultivating high-value client relationships that have generated significant revenue.
Education
No specific educational qualification mandated; however, post-secondary education in fashion, retail management, business, or a related discipline is advantageous.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Competitive total compensation package, generous employee discount, pension plan, health and dental benefits, tuition assistance, continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Personal Shopper», «Client Advisor», «Style Consultant», «Luxury Sales Associate», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.