Holt Renfrew Personal Shopping Assistant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $16.60–29.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
Holt Renfrew seeks a Personal Shopping Assistant in Montreal to support luxury consultants with administrative tasks and client coordination.
Role & Responsibilities
- Schedule and maintain client appointments and calendar updates for personal shopping consultants
- Review, manage, and draft client correspondence including official invitations and communications
- Conduct telephone and email communications on behalf of personal shopping consultants while maintaining superior client service standards
- Maintain accurate and current client information databases, interpret data, and monitor client activity for service continuity
- Prepare and coordinate all materials, samples, and merchandise for client appointments while ensuring compliance with store standards
- Coordinate product alterations, transfers, merchandise holds, and additional services as required by clients
- Execute administrative tasks including errands and research to maximize consultant scheduling efficiency
- Retrieve and return merchandise to sales areas in adherence to merchandising standards and salon presentation guidelines
- Ensure personal shopping salons conform to store preparation and maintenance standards, including general upkeep and cleanliness
- Minimize loss and shrinkage through effective asset protection practices
- Participate in product information sessions to develop expertise in luxury brands and merchandise
- Comply with all health and safety policies and workplace requirements
Qualifications
- Secondary school diploma or equivalent
- Prior retail or customer service experience, preferably in luxury retail
- Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong internet and digital literacy skills
- Excellent organizational and time management abilities
- Professional communication skills in written and verbal formats
- Detail-oriented approach to data management and client information
- Ability to work collaboratively within a team environment
Skills
Experience
Prior retail experience is preferred; direct experience in luxury retail environments or personalized client services would be advantageous.
Education
Secondary school diploma or equivalent qualification required.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 16.60 to CAD 29.25 per hour.
Benefits
Competitive total compensation, generous employee discount, pension matching, health and dental benefits, tuition assistance, and continuous learning and development opportunities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Personalized Shopping Coordinator», «Client Shopping Support Associate», «Personal Shopper Assistant», «VIP Shopping Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.