- Location
- 510 8th Avenue SW (View map)Calgary, ABCanada
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–29.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
The Personal Shopping Assistant provides partnership and administrative support to the Personal Shopper, managing client appointments, correspondence, and service coordination. Responsibilities include scheduling, client profile maintenance, materials preparation, and ensuring merchandising and store readiness standards. The role requires advanced proficiency with Microsoft Office applications and bilingual French-English capability within a luxury retail environment.
Role & Responsibilities
- Schedule and maintain Personal Shopper calendar for all appointments
- Review and manage all correspondence, including drafting and producing official client invitations
- Represent the Personal Shopper via telephone and email with superior customer service and professional follow-up
- Maintain accurate Personal Shopper client profiles and data, tracking information for analytical interpretation
- Prepare and coordinate materials and merchandise for client appointments while maintaining brand standards
- Coordinate alterations, product transfers, holds, and ancillary services as required
- Maintain merchandising standards in Personal Shopping Suites and on the selling floor
- Ensure Personal Shopping Suites meet all Store Readiness requirements, including maintenance and housekeeping
- Implement loss prevention measures to reduce inventory shrinkage
- Attend product knowledge sessions to develop expert-level brand understanding
- Comply with all health and safety policies and cyber security measures
Qualifications
- High school diploma or equivalent
- Full bilingual proficiency in French and English
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong internet and email management capabilities
- Previous retail experience (preferred)
Skills
Experience
Previous retail experience is preferred for this role.
Education
High school diploma or equivalent required.
Workplace
The successful candidate will be located in Calgary, Alberta, Canada.
Explore jobs in Alberta or in Canada.
Compensation
The base compensation for this position ranges from CAD 15 to CAD 29.25 per hour.
Benefits
Competitive total compensation, generous employee discount, pension, health and dental benefits, tuition assistance, and continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Coordinator», «Personal Shopper Support Specialist», «Luxury Client Administrator», «VIP Shopping Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.