- Location
- 737 Dunsmuir Street (View map)Vancouver, BCCanada
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Posted
- Oct 21, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a Personal Shopper in Vancouver to deliver high-touch, on- and off-site selling, curate head-to-toe wardrobes and build a loyal client base, with an expected minimum of $1.5 million in annual sales. The role is full-time and fully commission-based, with commission rates rising at specified sales targets and additional rewards and support at higher volumes.
Role & Responsibilities
- Sell merchandise across the entire store and curate head-to-toe wardrobes for customers.
- Cultivate new customers and introduce them to Holt Renfrew.
- Demonstrate product and styling expertise, explaining how products meet customer needs.
- Maintain private shopping suites and areas to visual standards.
- Deliver Holt Renfrew’s “Create the Extraordinary” sales and service experience to every customer.
- Exceed sales and service goals and targets.
- Build a loyal personal client base by acquiring new customers, developing existing clients and retaining loyal clients.
- Maintain and regularly update customer profiles and information in Holt Renfrew systems.
- Attend all offered educational sessions, including product knowledge, vendor and Holt Renfrew seminars.
- Provide on-site and off-site selling and service to clients.
- Communicate regularly with personal customers by phone, mail and electronic methods about in-store events, marketing programs, merchandise requests, sales follow-up, birthdays and related matters.
- Partner with the manager to maintain regular contact with the Buying and Exclusive Services Teams, ensuring customer needs are understood and the service experience remains relevant.
- Network in the community to raise the profile of the role and Holt Renfrew.
- Resolve customer service issues and partner with selling management on issues outside established guidelines.
- Comply with all health and safety policies and requirements.
- Perform other duties as assigned.
- Comply with privacy policies, regulations and cybersecurity measures.
Qualifications
- Proven ability to exceed sales targets.
- An established high-value, high-potential customer base with a minimum sales value of $1.5 million.
- Knowledge of wardrobe curation and styling techniques.
- Expertise in building customer relationships that translate into sales, with an empathetic approach.
- Skill in managing the emotional aspects of a sale, connecting with customers and leveraging relationships.
- Highly collaborative, able to work with and through others in a team-oriented environment.
- Entrepreneurial, competitive, self-confident and self-motivated.
- Able to work in a fast-paced environment requiring extensive multitasking with minimal supervision.
- Able to work a flexible schedule based on customer needs, including nights, weekends and holidays.
Skills
Experience
At least five years of experience in a commission sales environment.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Benefits
Competitive total compensation, generous employee discount, pension, health and dental benefits, tuition assistance, and continuous learning and development. Personal Shoppers work on full commission, with earnings potential described as unlimited; commission rates increase as sales volume targets are achieved, and higher targets bring additional rewards and support tools.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Personal Shopping Advisor», «Private Client Stylist», «Luxury Wardrobe Consultant», «Personal Styling Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.