- Location
- 50 Bloor Street W (View map)Toronto, ONCanada
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks an elite Personal Shopper to cultivate and serve a high-net-worth clientele in a full-commission role. Candidates must generate a minimum of $1.5 million in annual sales and possess an established client base of equivalent value. The role demands comprehensive wardrobe expertise, exceptional relationship-building capabilities, and the ability to deliver personalized service across the entire store assortment, from head-to-toe styling to exclusive private shopping experiences.
Role & Responsibilities
- Generate a minimum of $1.5 million in annual sales through full commission structure
- Sell and style the entire store inventory to customers across all categories
- Cultivate new customers and integrate them into the Holt Renfrew clientele
- Demonstrate comprehensive product and styling expertise tailored to individual customer needs
- Maintain private shopping suites and areas to luxury visual standards
- Deliver Holt Renfrew's signature 'Create the Extraordinary' sales and service experience consistently
- Build and retain a loyal personal client base through continuous acquisition, development, and engagement
- Maintain and regularly update customer profiles and information within Holt Renfrew systems
- Attend all educational sessions including product knowledge, vendor, and brand seminars
- Provide on-site and off-site selling and service to clients
- Communicate regularly with personal customers via phone, mail, and electronic channels regarding events, merchandise, birthdays, and follow-up
- Partner with management to coordinate with Buying and Exclusive Services Teams to ensure alignment with customer needs
- Network within the community to elevate the profile of the role and brand
- Resolve customer service issues and partner with management on complex matters
- Ensure compliance with all health, safety, privacy, and cybersecurity policies
Qualifications
- Proven ability to consistently exceed sales targets
- Established high-value customer base with a minimum of $1.5 million in sales
- Advanced knowledge of wardrobing and styling techniques
- Expertise in building customer relationships that translate directly into sales
- Emotional intelligence and empathy in client interactions
- Strong ability to manage the emotional and consultative aspects of luxury retail sales
- Highly collaborative and team-oriented work style
- Entrepreneurial mindset, competitive drive, and strong self-confidence
- Ability to thrive in a fast-paced environment requiring advanced multitasking
- Flexibility to accommodate client needs including evenings, weekends, and holidays
Skills
Experience
Minimum five or more years in a commission-based sales environment, preferably in luxury retail or high-end personal shopping. Candidates must demonstrate an established track record of exceeding sales targets and managing a high-value personal client base.
Education
High school diploma or equivalent; additional formal fashion, styling, or business training is advantageous.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Generous employee discount, pension, health and dental benefits, tuition assistance, continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Styling Consultant», «Client Advisor», «Luxury Retail Consultant», «Style Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.