Holt Renfrew Order Fulfillment Associate

About Holt Renfrew

Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.

Role & Responsibilities

• Manage Customer Transfer Sale (CTS) and online sales orders accurately and promptly, producing order pick lists multiple times daily as required.
• Execute held orders within 24 hours of receipt and enter shipping confirmations into the database promptly.
• Organize picking routes according to order volume and customer express orders.
• Process and update orders in the appropriate systems; package and prepare orders for shipment.
• Inspect all customer orders before packing and shipping, checking footwear for mismatched pairs, products for quality, newness and damage, and labels for correct destination.
• Maintain systems by following up on order notifications through the portal and apps, prioritizing orders by time sensitivity, and picking, shipping and confirming orders promptly.
• Secure and safely store orders as required.
• Process customer returns shipped back to stores by tracking, monitoring and recording returns; reviewing merchandise; matching returned products to original order numbers; checking customer notes from the Customer Service Center; confirming return dates comply with policy; inspecting merchandise for resale condition; processing refunds; and returning resaleable merchandise to the appropriate department.
• Work with cross-functional teams to achieve high fill-rate compliance, provide feedback to the system administrator on the overall program, and resolve compliance issues promptly.
• Ensure adherence to CTS and online sales policies and procedures, and perform other assigned duties.
• Track and record system report management; maintain a high order fulfillment rate; update cancelled-order reports twice weekly and notify sales associates.
• Maintain the filing system and order and replenish Wrap & Pack supplies as required by volume.
• Comply with privacy policies, regulations and cybersecurity measures.

Qualifications

• High school diploma.
• Strong attention to detail.
• Proficiency with computers and systems, including POS, IP, CTS and SAP.
• Strong service orientation, exceptional organizational skills and follow-up skills.
• Excellent communication skills in French and English.

Skills

Education

High school diploma.

Compensation

The base compensation for this position ranges from CAD 16.60 to CAD 24 per hour.

Benefits

Employee discount, pension, health and dental benefits, tuition assistance, continuous learning and development, pension matching, incentives, and a comprehensive benefits package.

Culture

Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.