Holt Renfrew Men's Wear Sales Associate

About Holt Renfrew

Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.

Role & Responsibilities

• Deliver extraordinary service to all customers consistently.
• Exceed sales and service goals and targets.
• Build a loyal personal client base by acquiring new customers, developing existing relationships, and retaining loyal clients.
• Attend all educational sessions, including product knowledge sessions, vendor training, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price changes, and related sales-support tasks.
• Communicate regularly with personal clients by phone, mail, and electronic channels about in-store events, merchandise requests, sales follow-up, birthdays, and other matters.
• Resolve customer-service issues and partner with sales management on matters outside established guidelines.
• Comply with all health and safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cybersecurity measures.
• Perform other duties as assigned.

Qualifications

• At least 4 years of experience in a commission-based luxury sales environment.
• Consistent sales performance, with demonstrated results in achieving and exceeding sales quotas.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Highly collaborative, with the ability to work with and through others in a team-oriented environment.
• Ability to leverage social media platforms to promote oneself as a fashion influencer and build a personal brand.
• Skilled in using multiple technology channels to strengthen existing relationships, acquire new clients, and stay connected.
• Proactively reach out to clients with curated selections of new arrivals aligned with their fashion preferences.
• Strong understanding of current and emerging fashion trends.
• Broad product knowledge across all merchandise categories in the store.
• Take initiative to stay informed about new merchandise deliveries across all commodities to maximize sales potential.

Skills

Experience

At least 4 years of experience in a commission-based luxury sales environment.

Compensation

The base compensation for this position ranges from CAD 17.95 to CAD 24 per hour.

Benefits

Employee discount, pension, health and dental benefits, tuition assistance, continuous learning and development, pension matching, incentives, and contests.

Culture

Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.