- Location
- 60 Bloor Street W (View map)Toronto, ONCanada
- Employment
- Contract
- Seniority
- Manager
- Compensation
- $75,000–85,000/year
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a Manager, Product Experience to lead the day-to-day delivery of pop-up and enhanced visual experience programs from concept through implementation and post-program evaluation. Reporting to the Senior Manager, Product Experiences, this role drives cross-functional collaboration across Merchandising, Marketing, Visual Merchandising, Store Operations, Creative, Events, and CRM to deliver impactful customer experiences aligned with brand and business objectives. The incumbent manages vendor relationships, oversees project timelines and budgets, monitors key performance indicators, and provides coaching and development to members of the Product Experience team.
Role & Responsibilities
- Lead the planning and execution of pop-ups and enhanced visual experiences from concept development through implementation and post-program evaluation
- Oversee project timelines, deliverables, budgets, approvals, and resource requirements to ensure seamless execution and alignment with business objectives
- Manage vendor relationships and provide direction to partners, ensuring all programs comply with Holt Renfrew's build guidelines, brand standards, and operational requirements
- Ensure all programs are executed on time, within budget, and in accordance with brand standards, operational requirements, and customer experience expectations
- Identify and proactively mitigate project risks, dependencies, and executional challenges to support successful program delivery
- Serve as the primary Product Experience lead for assigned programs, fostering strong partnerships across all relevant departments and external partners
- Lead cross-functional stakeholder and vendor planning meetings, ensuring alignment, accountability, and effective communication throughout the program lifecycle
- Provide recommendations on program requirements, floor plans, renderings, timelines, and execution strategies to ensure feasibility and consistency
- Monitor sales results, commercial targets, customer engagement metrics, and operational feedback to evaluate program effectiveness
- Lead program recaps and post-mortem reviews, translating findings into actionable recommendations for future activations
- Communicate results, insights, and recommendations to stakeholders to support informed decision-making and ongoing optimization
- Establish and maintain strong program governance, ensuring clear processes, documentation standards, and stakeholder alignment across all Product Experience initiatives
- Identify opportunities to improve workflows, communication, planning practices, and operational efficiencies across the function
- Support the development and refinement of scalable tools, frameworks, and best practices that enhance program delivery and team effectiveness
- Support the prioritization and allocation of Product Experience resources across multiple concurrent programs to maximize business impact
- Ensure program documentation, reporting, and financial tracking are maintained accurately to support effective decision-making
- Provide day-to-day leadership, coaching, and development support to Product Experience team members
- Establish clear priorities, expectations, and accountabilities while empowering team members to independently manage their areas of responsibility
- Provide ongoing feedback and mentorship to strengthen project management, communication, problem-solving, and leadership capabilities
Qualifications
- Post-secondary degree or diploma in Marketing, Visual Merchandising, Event Management, Business, or a related discipline
- 5+ years of progressive experience in experiential marketing, retail activations, project management, events, or related fields, leading complex cross-functional programs from strategy through execution and evaluation
- 2–3 years of people leadership experience, with demonstrated success coaching, developing, and motivating high-performing teams
- Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
- Proven ability to build relationships, influence stakeholders, and drive alignment across cross-functional teams
- Strong business acumen with experience managing budgets, evaluating performance metrics, and translating insights into action
- Excellent verbal and written communication skills, with the ability to present recommendations and influence decision-making
- Demonstrated ability to navigate ambiguity, exercise sound judgment, and solve complex business challenges
- Experience managing vendor and agency relationships, including scope, timelines, budgets, and negotiations
- Passion for creating exceptional customer experiences and staying current with industry trends and best practices
Skills
Experience
5+ years of progressive experience in experiential marketing, retail activations, project management, events, or related fields, leading complex cross-functional programs from strategy through execution and evaluation. 2–3 years of demonstrated people leadership experience with success in coaching, developing, and motivating high-performing teams.
Education
Post-secondary degree or diploma in Marketing, Visual Merchandising, Event Management, Business, or a related discipline.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 75,000 to CAD 85,000 per annum.
Benefits
Comprehensive benefits package, pension matching, incentives, and employee discount.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Product Experience Lead», «Experiential Marketing Manager», «Retail Activation Manager», «Events and Programs Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.