- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $16.60–29.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a Specialist, Designated Beauty Advisor to develop deep, long-lasting relationships with customers that drive sales, service excellence, and loyalty while achieving assigned brand sales targets. This role combines luxury product expertise with consultative selling in a commission-based environment, requiring a proven track record in high-end retail and fluency in both French and English.
Role & Responsibilities
- Deliver consistently extraordinary service and exceed all personal and brand sales and service targets
- Build and retain a loyal personal client base through continuous customer acquisition, relationship development, and customer retention strategies
- Share expert-level product knowledge with the entire store selling team and maintain solid relationships with buyers, vendors, and the selling manager
- Drive brand sales by identifying key marketing opportunities, executing events, and providing assortment recommendations to store management
- Attend all educational sessions including product knowledge, vendor, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Maintain regular communication with personal clients via phone, mail, and electronic methods regarding in-store events, merchandise requests, follow-ups, and special occasions
- Resolve customer service issues and partner with selling management on matters outside standard guidelines
- Comply with all Health & Safety policies and requirements
Qualifications
- High school diploma
- Proven ability to exceed sales targets
- Highly collaborative; works effectively with and through others in a team-oriented environment
- Capable of working in a fast-paced environment requiring a high degree of multi-tasking with minimal supervision
- Able to work flexible schedules including evenings, weekends, and holidays
- Minimum of two or more years' experience in a commission-based sales environment
- Prior retail sales experience as a product specialist in a luxury environment (preferred)
- Entrepreneurial, competitive, self-confident, and self-motivated
- Fully bilingual in French and English
Skills
Experience
Minimum of two or more years' experience in a commission-based sales environment; prior retail sales experience as a product specialist in a luxury environment is preferred.
Education
High school diploma
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 16.60 to CAD 29.25 per hour.
Benefits
Competitive total compensation including commission on base pay, generous employee discount, pension plan, health and dental benefits, tuition assistance, and continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Specialist, Designated Beauty Advisor», «Beauty Consultant», «Designated Beauty Specialist», «Beauty Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.