Holt Renfrew Loss Prevention Manager

About Holt Renfrew

Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.

Role & Responsibilities

• Develop and maintain communication with store leadership to support EBITDA and profit goals by reducing shrink, improving safety performance and mitigating risks to profitability.
• Partner with the Divisional Vice President, Loss Prevention (DVP) to deliver Loss Prevention programs and achieve key performance indicators.
• Work with Human Resources and store leadership to educate retail staff on Standard Operating Procedures.
• Manage the Loss Prevention and Audit & Control team, ensuring work is executed.
• Prepare management reports that summarize and analyze identified losses and track them through timely resolution.
• Lead analytics supporting target-setting, payroll management and operational audits to achieve annual goals and budgets.
• Recommend and support proactive solutions to address deficiencies affecting operational excellence.
• Serve as the expert on store systems and policies related to asset movement and profit loss, including POS systems, inventory management, cash management and operational policies.
• Serve as the expert on physical security programs and processes, including burglar alarm systems, CCTV, access control and MPS.
• Prioritize project, event and initiative implementation, including critical paths, progress monitoring, launch materials, communications and results tracking.
• Champion projects that create opportunities for EBITA improvement and continuous improvement.
• Manage expenses within the approved budget and meet expense management targets.
• Comply with Health & Safety policies and requirements, ensure team compliance, and represent the National Health & Safety Manager at the assigned location.
• Ensure Crisis Management training and incident response follow company policy.
• Lead, motivate and retain a high-performing team capable of delivering results.
• Provide ongoing training, coaching and development for direct reports.
• Build and maintain relationships with external resources, including local police and Security/LP associations, to stay current on shrink and life-safety trends.

Qualifications

• Post-secondary degree in a related field or equivalent work experience.
• 5–7 years of post-university work experience, including 3+ years of management experience.
• Wicklander Zulawksi or other credited interview techniques are an asset.
• Knowledge of legislative requirements, including the Criminal Code of Canada, Citizens Powers of Arrest, Collective Agreements, Trespass to Property Act and Occupational Health & Safety Act.
• Knowledge and understanding of Loss Prevention technologies and hardware.
• Demonstrated leadership and influencing skills, with the ability to get things done.
• Excellent interpersonal skills and the ability to contribute as both a leader and an individual contributor.
• Confident and effective written and verbal communication and interpersonal skills.
• Adaptability and comfort with ambiguity and change.
• Strong service orientation, exceptional organizational skills and follow-through.
• Passion for fashion and luxury retail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).

Skills

Experience

5–7 years of post-university work experience, including 3+ years of management experience.

Education

Post-secondary degree in a related field or equivalent work experience.

Compensation

The base compensation for this position ranges from CAD 85666.66 to CAD 105,000 per annum.

Benefits

Competitive total compensation; employee discount; pension and health and dental benefits; tuition assistance; continuous learning and development; pension matching; incentives; and a comprehensive benefits package.

Culture

Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.