Holt Renfrew General Manager, Food Services
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $85666.66–105,000/year
- Department
- Culinary & Food Production
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a General Manager for Food Services at Café Holt in Montreal to lead culinary operations and drive revenue growth.
Role & Responsibilities
- Collaborate with the head chef to develop seasonal food and beverage menus that support superior customer experience and maximize sales opportunities
- Develop and execute annual business plans for the café and catering services in partnership with the chef and store operations leadership
- Ensure consistent delivery of superior gastronomic preparation and service standards
- Monitor emerging food and beverage trends and adapt menus and offerings accordingly
- Create and customize catering menus to meet specific client needs
- Cultivate supplier relationships to secure access to premium products at optimal pricing
- Achieve customer service objectives and resolve complex client issues
- Recruit, select, hire, and onboard top talent
- Lead, motivate, and retain high-performing team members
- Communicate performance standards, benchmarks, and objectives; provide coaching on success behaviors
- Collaborate with other store directors to deliver seamless customer experience across departments
- Embody leadership behaviors that foster open communication, employee development, and trust; recognize exceptional performance and develop improvement plans for underperforming staff
- Lead team to develop, maintain, and grow an active customer base
- Implement customer relationship management and loyalty programs
- Maintain high standards of cleanliness and visual presentation at all times
- Regularly evaluate food and beverage sales performance and develop strategies for improvement
- Identify opportunities to stimulate and enhance business results
- Manage payroll while maintaining appropriate staffing levels to meet business needs
- Comply with all health and safety policies and requirements
Qualifications
- Diploma from a culinary school or institute
- 3 to 5 years of management experience
- 3 to 10 years of restaurant and customer service experience
- Deep knowledge of food sourcing and food cost management
- Provincial health and safety certification
- Strong oral and written communication skills
- Functional knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
- Demonstrated commitment to privacy protection, regulatory compliance, and cybersecurity measures
Skills
Experience
3 to 10 years of restaurant and customer service experience, with 3 to 5 years in a management capacity. Proven track record of leading culinary teams, managing food operations in a customer-facing environment, and driving revenue growth in a hospitality setting.
Education
Diploma from a culinary school or culinary institute required.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 85666.66 to CAD 105,000 per annum.
Benefits
Competitive total compensation, generous employee discount, pension with employer matching, health and dental benefits, tuition assistance, and continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Food & Beverage Director», «Café Operations Director», «Culinary Services Manager», «Food Service Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.