- Location
- 50 Bloor Street W (View map)Toronto, ONCanada
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–24/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks an experienced Sales Associate to develop enduring customer relationships that drive sales, service excellence, and brand loyalty in a luxury retail environment. This commission-based position demands consistent achievement of sales targets, active client acquisition and retention, and comprehensive product knowledge across all merchandise categories. The successful candidate will leverage digital channels and social media to strengthen client relationships, curate personalized merchandise recommendations, and maintain currency with emerging fashion trends.
Role & Responsibilities
- Deliver extraordinary service to all customers while building a loyal personal client base through systematic client acquisition, development, and retention
- Achieve and exceed all sales and service goals, quota targets, and financial objectives through commission-driven performance
- Attend all educational sessions, including product knowledge seminars, vendor presentations, and Holt Renfrew training programs
- Execute floor recovery, visual merchandising, price changes, and sales support tasks to maintain store standards
- Communicate proactively with personal clients via phone, mail, and digital channels regarding in-store events, merchandise requests, birthday greetings, and sales follow-up
- Resolve customer service issues independently and escalate matters outside established guidelines to selling management
- Leverage social media platforms and multiple technology channels to strengthen existing relationships, drive new client acquisition, and maintain connectivity
- Proactively reach out to clients with curated selections of new merchandise aligned with their individual fashion preferences
- Comply with all Health & Safety policies, privacy regulations, and cybersecurity measures
- Perform additional duties as assigned
Qualifications
- Minimum 4+ years of experience in a commission-based luxury sales environment
- Demonstrated consistent sales performance with proven track record of achieving and exceeding sales quotas
- Strong understanding of current and emerging fashion trends
- Broad product knowledge across all merchandise categories
- Proficiency in multi-channel technology platforms for client relationship management
- Social media competency and ability to leverage platforms for personal brand development and client engagement
- Ability to work flexible schedules including evenings, weekends, and holiday availability
- Highly collaborative approach to working within a team-oriented environment
Skills
Experience
Minimum 4+ years of progressive experience in a commission-based luxury sales environment with demonstrated consistent achievement of or exceeding sales quotas and targets.
Education
No specific formal educational qualification is stated; however, ongoing participation in product knowledge seminars, vendor training sessions, and Holt Renfrew educational programs is required.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 24 per hour.
Benefits
Competitive total compensation, commission eligibility, generous employee discount, pension plan, health and dental benefits, tuition assistance, and continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Client Advisor», «Retail Associate», «Luxury Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.