- Location
- 50 Bloor Street W (View map)Toronto, ONCanada
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–24/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a commission-based Sales Associate to develop enduring client relationships and drive sales, service, and loyalty across gift and gourmet merchandise categories. The ideal candidate brings minimum 4+ years of experience in luxury retail environments, demonstrated consistent achievement of sales quotas, and expertise in building and retaining a personal client base through multi-channel engagement.
Role & Responsibilities
- Consistently deliver exceptional service to all customers, fostering loyalty and repeat business
- Exceed sales and service targets through strategic client acquisition, retention, and development of a personal book of business
- Build and maintain a loyal personal client base by continuously acquiring new customers and nurturing existing relationships
- Attend all educational sessions, including product knowledge seminars, vendor trainings, and internal development programs
- Execute floor recovery, visual merchandising, price changes, and sales support tasks to maintain store standards
- Communicate proactively with personal clients via phone, email, and social media regarding in-store events, merchandise requests, follow-ups, and special occasions
- Resolve customer service issues independently and escalate complex matters to management in accordance with established guidelines
- Maintain compliance with all health and safety policies, privacy regulations, and cybersecurity measures
- Leverage social media and digital platforms to promote personal brand, drive client engagement, and share curated merchandise aligned with client preferences
- Demonstrate proactive knowledge of incoming inventory across all merchandise categories and emerging fashion trends to maximize selling opportunities
Qualifications
- Minimum 4+ years of experience in commission-based luxury retail sales
- Consistent track record of achieving and exceeding sales quotas with documented performance results
- Ability to work flexible schedules including evenings, weekends, and holiday availability
- Strong understanding of current and emerging fashion trends
- Comprehensive product knowledge across all store merchandise categories
- Proficiency with multiple technology channels and social media platforms for client communication and personal brand building
- Demonstrated ability to work collaboratively within a team-oriented environment
Skills
Experience
Minimum 4+ years of progressive experience in a commission-based luxury sales environment with demonstrated consistent performance in achieving and exceeding sales quotas. Proven ability to develop and retain a personal clientele whilst delivering exceptional customer service.
Education
Secondary education required; post-secondary retail management or fashion studies preferred but not required.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 24 per hour.
Benefits
Generous employee discount, pension matching, health and dental benefits, tuition assistance, continuous learning and development opportunities, performance-based commission eligibility, and access to employee contests and incentive programs.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.