- Location
- 737 Dunsmuir Street (View map)Vancouver, BCCanada
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $18.25–26.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
The Designated Sales Associate develops deep, long-lasting relationships with clients to drive sales growth, service excellence, and loyalty for assigned luxury brands. This commission-based role requires achieving personal sales targets and brand volume objectives whilst delivering exceptional customer service in a fast-paced, collaborative retail environment. The position encompasses client acquisition and retention, expert product knowledge sharing, floor operations, and event execution.
Role & Responsibilities
- Deliver exceptional, personalized service to all customers whilst building and maintaining a loyal personal client base
- Exceed assigned personal and brand sales targets through proactive selling and consultative client engagement
- Acquire new customers, develop existing relationships, and implement retention strategies to grow client loyalty
- Share expert-level product knowledge with the broader store selling team and provide recommendations on assortment and merchandising opportunities
- Maintain collaborative relationships with buyers, vendors, and store management to support brand objectives
- Execute marketing initiatives, event activations, and promotional campaigns to drive brand visibility and sales
- Conduct floor recovery, visual merchandising, price changes, and other sales support tasks to maintain store standards
- Communicate regularly with personal clients via phone, email, and digital channels regarding in-store events, product requests, sales follow-up, and special occasions
- Resolve customer service issues independently and escalate complex matters to management in accordance with established guidelines
- Attend all product knowledge, vendor, and internal training seminars to maintain expertise and professional development
- Comply with all health, safety, privacy, and cybersecurity policies and procedures
Qualifications
- Minimum two years' experience in a commission-based sales environment
- Prior retail sales experience as a product specialist in a luxury environment
- High school diploma or equivalent
- Proven track record of exceeding sales targets and achieving financial objectives
- Fully bilingual fluency in French and English
Skills
Experience
Minimum two or more years of demonstrated success in a commission-based sales environment, ideally within luxury retail. Experience as a product specialist in an upscale retail setting is preferred. The candidate must demonstrate a proven ability to consistently exceed sales targets whilst maintaining high levels of customer satisfaction and service excellence.
Education
High school diploma or equivalent qualification.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from CAD 18.25 to CAD 26.25 per hour.
Benefits
Competitive base compensation, commission eligibility, generous employee discount, pension matching, comprehensive health and dental benefits, tuition assistance, continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Specialist», «Luxury Retail Associate», «Client Sales Expert», «Brand Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.