- Location
- 737 Dunsmuir Street (View map)Vancouver, BCCanada
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $18.25–29.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a Beauty Advisor to develop deep, lasting client relationships and drive sales performance for an assigned luxury beauty brand. This role combines exceptional customer service with personalized product expertise, requiring the candidate to exceed individual and brand sales targets whilst cultivating a loyal personal client base. The position encompasses consultative selling, brand representation, client relationship management, and active participation in visual merchandising and store operations within a fast-paced luxury retail environment.
Role & Responsibilities
- Deliver exceptional, consultative service to all customers, with emphasis on personalized product recommendations and client retention
- Exceed both personal and assigned brand sales targets and KPIs
- Develop and maintain a loyal personal client base through continuous customer acquisition, engagement, and retention strategies
- Demonstrate expert-level product knowledge and share insights with the broader selling team
- Build and maintain collaborative relationships with buyers, vendors, and selling management
- Identify and execute key marketing opportunities, brand events, and assortment recommendations; communicate strategic suggestions to store leadership
- Attend all mandatory educational sessions including product training, vendor seminars, and Holt Renfrew development programs
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Engage clients proactively through phone, email, and direct mail regarding in-store events, product requests, follow-up, and personalized outreach
- Resolve customer service issues independently or in partnership with management
- Comply with all health, safety, privacy, regulatory, and cybersecurity policies and procedures
- Perform additional duties as assigned by management
Qualifications
- High school diploma or equivalent
- Proven track record of exceeding sales targets in commission-based environments
- Minimum two years' experience in commission-based retail sales
- Prior retail sales experience as a product specialist in a luxury environment (preferred)
- Fully bilingual fluency in French and English
- Entrepreneurial mindset with demonstrated competitive drive and self-motivation
- Strong collaborative and team-oriented interpersonal skills
Skills
Experience
Minimum two years of experience in a commission-based sales environment, with prior retail sales experience as a product specialist in a luxury setting preferred.
Education
High school diploma or equivalent.
Workplace
This position is based in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from CAD 18.25 to CAD 29.25 per hour.
Benefits
Competitive total compensation, generous employee discount, pension, health and dental benefits, tuition assistance, and continuous learning and development opportunities. Role is also eligible for commission in addition to base pay.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Advisor», «Beauty Sales Specialist», «Luxury Beauty Consultant», «Fragrance Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.