Holt Renfrew Designated Beauty Advisor

About Holt Renfrew

Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.

Role & Responsibilities

• Build lasting customer relationships that increase sales, service and loyalty.
• Achieve the sales target for the assigned brand.
• Deliver exceptional service to every customer.
• Exceed individual sales and service goals and targets.
• Exceed brand sales and service goals and targets.
• Build a loyal personal client base by acquiring new customers, developing existing clients and retaining loyal clients.
• Share expert product knowledge with the entire store selling team.
• Maintain strong relationships with the buyer, vendor and selling manager.
• Drive brand sales by identifying marketing opportunities, executing events and recommending assortments; regularly communicate suggestions to store management.
• Attend all educational sessions offered, including product knowledge, vendor and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price changes and related sales-support tasks.
• Communicate regularly with personal clients by phone, mail and electronic channels about in-store events, merchandise requests, sales follow-up and birthdays.
• Resolve customer service issues and partner with selling management on matters outside established guidelines.
• Comply with all health and safety policies and requirements.
• Perform other duties as assigned.

Qualifications

• High school diploma.
• Proven ability to exceed sales targets.
• Collaborative approach and ability to work with and through others in a team-oriented environment.
• Ability to work in a fast-paced environment, multitask extensively and require minimal supervision.
• Ability to work a flexible schedule based on customer needs, including nights, weekends and holidays.
• At least two years of experience in a commission-based sales environment.
• Previous retail sales experience as a product specialist in a luxury environment preferred.
• Entrepreneurial, competitive, self-confident and self-motivated.
• Fully bilingual in French and English.

Experience

At least two years of experience in a commission-based sales environment; previous retail sales experience as a product specialist in a luxury environment preferred.

Education

High school diploma.

Benefits

Generous employee discount, pension, health and dental benefits, tuition assistance, and continuous learning and development.

Culture

Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.