- Location
- 3401 Dufferin St. (View map)Toronto, ONCanada
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–25.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a Beauty Advisor specializing in K-Beauty to develop lasting client relationships and drive sales growth in a luxury retail environment. The role emphasizes commission-based compensation tied directly to sales performance, coupled with exceptional customer service delivery, product expertise, and brand advocacy. The successful candidate will build a loyal personal clientele, exceed departmental targets, and contribute to the store's visual merchandising and client communication initiatives.
Role & Responsibilities
- Deliver exceptional service and drive sales growth through strategic client relationship management and product recommendations
- Exceed personal and brand-specific sales targets and KPIs in a commission-based compensation structure
- Develop and retain a loyal personal client base through continuous prospecting, client engagement, and retention strategies
- Share expert-level product knowledge with the selling team and mentor colleagues on K-Beauty category expertise
- Drive brand visibility and sales through identification of marketing opportunities, event execution, and assortment recommendations
- Attend all mandatory educational sessions including product knowledge seminars, vendor training, and Holt Renfrew brand workshops
- Perform floor recovery, visual merchandising, price modifications, and sales support activities to maintain store standards
- Maintain proactive client communication via phone, mail, and digital channels regarding events, merchandise, birthday recognition, and post-sale follow-up
- Partner with store management to resolve customer service issues and escalate matters outside established guidelines
- Ensure full compliance with privacy policies, regulatory requirements, and cybersecurity protocols
Qualifications
- High school diploma or equivalent
- Proven ability to consistently exceed sales targets in a retail environment
- Minimum two years of documented experience in a commission-based sales role
- Demonstrated excellence in customer service and client relationship management
- Fluency in English; French fluency required for certain locations
- Makeup artistry certificate or aesthetics credential may be required depending on assigned brand portfolio
- Prior experience in luxury retail sales preferred
Skills
Experience
Minimum two years of experience in a commission-based sales environment, with proven track record of exceeding targets. Prior experience in luxury retail sales is preferred. Candidates should demonstrate strong interpersonal skills and the ability to thrive in a fast-paced, customer-centric setting requiring minimal supervision.
Education
High school diploma or equivalent required. Makeup artistry certificate or aesthetics diploma may be required for certain brand assignments.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 25.25 per hour.
Benefits
Generous employee discount, defined contribution pension plan, comprehensive health and dental benefits, tuition assistance, continuous learning and development programs, performance-based commission, incentive contests, and competitive benefits package.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Advisor», «Beauty Consultant», «Beauty Sales Associate», «Client Beauty Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.