Holt Renfrew Cosmetics Consultant

About Holt Renfrew

Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.

Role & Responsibilities

• Deliver extraordinary customer service and exceed all personal and brand sales targets
• Build and retain a loyal personal client base through systematic customer acquisition, relationship development, and retention strategies
• Demonstrate expert-level product knowledge and share insights with the store selling team
• Drive brand sales by identifying marketing opportunities, executing events, and recommending assortment improvements to store management
• Maintain strong working relationships with buyers, vendors, and selling managers
• Attend all educational sessions, including product knowledge and vendor seminars
• Perform floor recovery, visual merchandising, price changes, and sales support tasks
• Communicate proactively with personal clients via phone, email, and direct mail regarding events, merchandise, follow-up, and special occasions
• Resolve customer service issues and collaborate with management on complex matters
• Ensure compliance with privacy policies, data security regulations, and company protocols

Qualifications

• High school diploma or equivalent
• Proven ability to exceed sales targets consistently
• Minimum two years of experience in a commission-based sales environment
• Demonstrated ability to work collaboratively in a team-oriented setting
• Capacity to manage multi-tasking in a fast-paced environment with minimal supervision
• Flexibility to work varying schedules including evenings, weekends, and holidays
• Prior retail sales experience in a luxury environment preferred
• Make-up artistry or aesthetics certificate may be required for certain brands

Skills

Experience

Minimum two years of experience in a commission-based retail sales environment, with prior experience in luxury retail preferred. Proven track record of exceeding sales targets and building lasting client relationships demonstrates readiness for this role.

Education

High school diploma or equivalent. Make-up artistry or aesthetics certification may be required for certain brands.

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 25.25 per hour.

Benefits

Competitive commission structure (additional to base pay), generous employee discount, pension matching, health and dental benefits, tuition assistance, continuous learning and development opportunities, employee incentives and contests.

Culture

Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.