Holt Renfrew Cosmetics Advisor

About Holt Renfrew

Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.

Role & Responsibilities

• Build lasting customer relationships that increase sales, service engagement and loyalty.
• Consistently deliver exceptional service to all customers.
• Exceed individual sales and service goals and targets.
• Exceed brand sales and service goals and targets.
• Build a loyal personal client base by acquiring new customers, developing existing clients and retaining loyal clients.
• Share expert product knowledge with the store's entire selling team.
• Maintain strong relationships with the buyer, vendor and selling manager.
• Drive brand sales by identifying marketing opportunities, executing events and recommending assortments; regularly communicate suggestions to store management.
• Attend all educational sessions offered, including product knowledge, vendor and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price changes and related sales-support tasks.
• Regularly contact personal clients by phone, mail and electronic methods about in-store events, merchandise requests, sales follow-up and birthdays.
• Resolve customer service issues and partner with selling management on issues outside established guidelines.
• Perform other duties as assigned.
• Ensure compliance with privacy policies, regulations and cybersecurity measures.

Qualifications

• High school diploma.
• Proven ability to exceed sales targets.
• Highly collaborative, with the ability to work with and through others in a team-oriented environment.
• Able to work in a fast-paced environment requiring extensive multitasking with minimal supervision.
• Able to work a flexible schedule based on customer needs, including nights, weekends and holidays.
• At least two years of experience in a commission-based sales environment.
• A makeup artistry or aesthetics certificate may be required for certain brands.
• Prior retail sales experience in a luxury environment is preferred.

Skills

Experience

At least two years of experience in a commission-based sales environment; prior retail sales experience in a luxury environment is preferred.

Education

High school diploma; a makeup artistry or aesthetics certificate may be required for certain brands.

Compensation

The base compensation for this position ranges from CAD 17.95 to CAD 25.25 per hour.

Benefits

Employee discount, pension, health and dental benefits, tuition assistance, continuous learning and development, pension matching, incentives and contests.

Culture

Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.