Holt Renfrew Client Beauty Advisor

About Holt Renfrew

Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.

Role & Responsibilities

• Consistently deliver extraordinary service and exceed all personal sales and service targets
• Develop and cultivate a loyal personal client base through customer acquisition, relationship development, and retention strategies
• Share expert-level product knowledge with entire store selling team and maintain relationships with buyers, vendors, and selling management
• Drive brand sales by identifying key marketing opportunities, executing events, and recommending assortment; communicate suggestions to store management regularly
• Attend all educational sessions, including product knowledge seminars, vendor training, and company-sponsored development programs
• Perform floor recovery, visual merchandising, price changes, and related sales support tasks
• Communicate regularly with personal clients via phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, and special occasions
• Resolve customer service issues independently and escalate matters outside guidelines to selling management
• Comply with all health, safety, and company policies and procedures

Qualifications

• High school diploma
• Proven ability to exceed sales targets in a commission-based environment
• Minimum two years' experience in commission-based sales
• Prior retail sales experience in a luxury environment preferred
• Make-up artistry or aesthetics certificate may be required for certain brands
• Ability to work flexible schedule including evenings, weekends, and holidays

Skills

Experience

Minimum two years' experience in a commission-based sales environment, with prior retail sales experience in a luxury setting preferred.

Education

High school diploma required; make-up artistry or aesthetics certification may be required for certain brands.

Compensation

The base compensation for this position ranges from CAD 17.85 to CAD 25.25 per hour.

Benefits

Competitive total compensation including commission on sales, generous employee discount, pension plan, health and dental benefits, tuition assistance, and continuous learning and development opportunities.

Culture

Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.