- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $16.60–29.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a Specialist, Designated Beauty Advisor to develop deep, lasting customer relationships that drive sales, service levels, and loyalty for an assigned luxury beauty brand. This role requires exceeding personal and brand sales targets while providing extraordinary service, building a loyal client base through acquisition and retention, and maintaining expert product knowledge across the portfolio.
Role & Responsibilities
- Deliver consistently extraordinary service and sales experiences to all customers across multiple touchpoints
- Exceed all personal sales and service objectives, as well as brand-specific sales targets
- Build and maintain a loyal personal client base through continuous customer acquisition, relationship development, and retention strategies
- Share advanced product knowledge and expertise with the entire store selling team
- Maintain solid working relationships with buyers, vendors, and sales management
- Drive brand sales by identifying key marketing opportunities, executing events, and making assortment recommendations to store management
- Attend all educational sessions including product knowledge training, vendor seminars, and Holt Renfrew corporate training programs
- Execute floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients via phone, mail, and electronic channels regarding in-store events, product requests, follow-up services, and customer milestones
- Resolve customer service issues and collaborate with sales management on complex matters outside standard guidelines
- Comply with all health and safety policies and requirements
- Ensure compliance with privacy regulations and cybersecurity measures
- Perform additional assigned duties as required
Qualifications
- High school diploma or equivalent
- Proven ability to exceed sales targets consistently
- Highly collaborative work style; ability to work effectively with and through others in a team environment
- Ability to work efficiently in a fast-paced, dynamic environment requiring multitasking with minimal supervision
- Flexibility to work variable schedules including evenings, weekends, and holidays based on customer needs
- Minimum two years' experience in a commission-based sales environment
- Prior retail sales experience as a product specialist in a luxury environment strongly preferred
- Entrepreneurial, competitive, self-confident, and self-motivated mindset
- Fully bilingual proficiency in French and English
Skills
Experience
Minimum two years of demonstrated experience in a commission-based sales environment. Prior experience as a product specialist in a luxury retail setting is strongly preferred. The ideal candidate will have proven success in building personal client bases, exceeding sales targets, and delivering exceptional customer service in a high-performance retail context.
Education
High school diploma or equivalent qualification required.
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 16.60 to CAD 29.25 per hour.
Benefits
Competitive total compensation package including generous employee discount, pension benefits, health and dental coverage, tuition assistance, and continuous learning and development opportunities. Role is eligible for commission in addition to base hourly pay.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Specialist, Designated Beauty Advisor», «Luxury Beauty Consultant», «Premium Beauty Sales Specialist», «Beauty Brand Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.