- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $16.60–25.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a Beauty Advisor specializing in Jo Malone fragrances to develop deep, lasting relationships with customers that drive sales, service excellence, and loyalty. This commission-based role demands consistent delivery of exceptional service, achievement of sales targets, personal client base development, and active participation in brand-building initiatives and educational seminars within a luxury retail environment.
Role & Responsibilities
- Consistently deliver extraordinary service and sales expertise to all customers
- Exceed personal and brand-specific sales and service targets
- Build and retain a loyal personal client base through continuous customer acquisition, relationship development, and retention strategies
- Share expert-level product knowledge with the entire store selling team
- Maintain strong relationships with buyers, vendors, and sales management
- Drive brand sales through identification of key marketing opportunities, event execution, and assortment recommendations
- Attend all educational sessions including product knowledge training, vendor seminars, and Holt Renfrew internal development programs
- Perform floor recovery, visual merchandising, price adjustments, and related sales support tasks
- Communicate regularly with personal clients via phone, mail, and electronic channels regarding in-store events, product requests, follow-up services, and special occasions
- Resolve customer service issues and escalate complex matters to sales management in accordance with guidelines
- Comply with all health and safety policies and procedures
Qualifications
- High school diploma
- Proven ability to exceed sales targets consistently
- Highly collaborative approach to team-oriented environments
- Proficiency in managing multiple tasks simultaneously with minimal supervision
- Flexibility to work varied schedules including evenings, weekends, and holidays based on customer needs
- Minimum two years of experience in commission-based sales environments
- Bilingual fluency in French and English
- Prior luxury retail sales experience preferred
- Make-up artistry or aesthetics certification may be required for specific brands
Skills
Experience
Minimum two years of experience in a commission-based sales environment, preferably within luxury retail. Prior beauty advisory or similar client-facing sales roles in a luxury goods context are strongly preferred. Candidates must demonstrate a proven track record of exceeding sales objectives and building loyal customer bases.
Education
High school diploma required. Make-up artistry certification or aesthetics diploma may be required depending on the specific brand assignment within the Jo Malone product category.
Workplace
The role is situated in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 16.60 to CAD 25.25 per hour.
Benefits
Commission in addition to base pay; employee discount; pension plan; health and dental benefits; tuition assistance; continuous learning and development opportunities; performance incentives and contests
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Advisor», «Beauty Consultant», «Beauty Specialist», «Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.