- Location
- 3401 Dufferin St. (View map)Toronto, ONCanada
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–29.25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks a Beauty Advisor to cultivate enduring relationships with customers and drive sales growth for the Aesop brand. The successful candidate will exceed personal and brand sales targets while delivering exceptional service, building a loyal clientele, and sharing expert product knowledge across the store selling team. This role demands strong client engagement, entrepreneurial acumen, and a commitment to continuous learning within a dynamic luxury retail environment.
Role & Responsibilities
- Deliver extraordinary service and develop long-lasting customer relationships to drive sales, service excellence, and loyalty
- Exceed personal and brand sales targets through consistent effort and strategic client engagement
- Build and retain a loyal personal client base by acquiring new customers and developing existing relationships
- Share expert-level product knowledge with the entire store selling team and educate clients on Aesop offerings
- Maintain strong relationships with buyers, vendors, and sales management
- Drive brand sales by identifying key marketing opportunities, executing events, and recommending assortment improvements
- Attend all educational sessions including product knowledge training, vendor seminars, and Holt Renfrew educational programs
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients via phone, mail, and electronic channels regarding in-store events, merchandise requests, follow-up, and special occasions
- Resolve customer service issues and escalate concerns appropriately to sales management
- Ensure compliance with Health & Safety policies, privacy regulations, and cybersecurity measures
Qualifications
- Proven ability to exceed sales targets consistently
- Minimum two years of experience in a commission-based sales environment
- Prior retail sales experience as a product specialist in a luxury environment
- Highly collaborative approach with ability to work effectively within a team-oriented setting
- Entrepreneurial, competitive, and self-motivated mindset
- Self-confident with strong interpersonal and communication skills
- Bilingual fluency in French and English
Skills
Experience
Minimum two years of hands-on experience in a commission-based sales environment, with prior product specialist or luxury retail sales background preferred. Candidates must demonstrate a proven track record of exceeding sales targets and managing personal client bases in a fast-paced retail setting.
Education
High school diploma required.
Workplace
This position is based in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 29.25 per hour.
Benefits
Competitive total compensation including commission on base pay, generous employee discount, pension plan, comprehensive health and dental benefits, tuition assistance, continuous learning and development opportunities, performance incentives, contests, and employee discount program.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Specialist», «Luxury Beauty Consultant», «Brand Beauty Advisor», «Beauty Brand Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.