- Location
- 737 Dunsmuir Street (View map)Vancouver, BCCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $52,000–68,000/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Holt Renfrew
Founded in Quebec City in 1837, Holt Renfrew is one of Canada’s leading luxury retailers, bringing together distinguished international fashion, accessories and beauty brands. Its heritage combines an enduring appreciation of craftsmanship with a contemporary approach to retail and personalised service. As an employer, Holt Renfrew offers career paths across client-facing roles, personal shopping, merchandising, digital commerce and corporate functions. Its retail environment calls for product expertise, commercial awareness and the ability to cultivate lasting client relationships. For professionals drawn to luxury, it provides a setting where Canadian retail heritage meets the evolving expectations of a discerning, internationally minded clientele.
Holt Renfrew seeks an Assistant Manager, Sales to provide day-to-day supervision and leadership to sales associates within the beauty department, driving excellence in luxury retail service and sales performance. This role reports to the Manager of Sales and encompasses floor leadership, associate coaching, customer relationship management, and operational oversight of leased beauty counters. The successful candidate will balance direct selling floor presence with team development and process improvement initiatives.
Role & Responsibilities
- Provide frontline supervision on the sales floor, spending the majority of time actively engaging with customers and associates
- Coach and train associates to maintain luxury service standards and achieve customer service and sales targets
- Resolve customer complaints and concerns while escalating complex issues to the Manager of Sales
- Recommend operational improvements to enhance customer sales and service delivery
- Participate as a training facilitator for sales, service, and corporate training programs as required
- Support the launch and maintenance of selling tools and sales initiatives
- Guide associates in developing and maintaining an active store client base and cultivating customer relationships
- Participate in the recruitment and selection process for new sales associates
- Assign work and tasks to associates based on floor needs and performance objectives
- Provide feedback to the Manager of Sales on inventory performance, merchandising standards, customer trends, and operational issues
- Contribute to associate performance assessments, appraisals, and performance improvement plans
- Organize and facilitate regular departmental team meetings to communicate sales initiatives and updates
- Maintain high standards of merchandise presentation and visual displays at all times
- Oversee day-to-day operational standards of leased beauty counters to ensure seamless service delivery
- Model leadership behaviours that promote open communication, employee development, and trust
- Ensure compliance with health and safety protocols and all privacy and cybersecurity regulations
- Perform additional duties as assigned by management
Qualifications
- 1–3 years of supervisory experience with accountability for sales and service performance
- Proven track record of exceeding sales and profit targets
- Retail selling experience in a luxury environment
- Adaptability and comfort with organizational change
- Confident and effective written and verbal communication skills
- Strong interpersonal and relationship-building abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Skills
Experience
1–3 years of supervisory experience with demonstrated accountability for sales and service performance in a retail setting. Preferred experience in luxury retail environments.
Education
Not specified; secondary education assumed as standard for retail supervisory roles.
Workplace
The role is situated in Vancouver, British Columbia, Canada.
Explore jobs in British Columbia or in Canada.
Compensation
The base compensation for this position ranges from CAD 52,000 to CAD 68,000 per annum.
Benefits
Competitive total compensation, generous employee discount, pension matching, health and dental benefits, tuition assistance, and continuous learning and development opportunities.
Culture
Holt Renfrew’s workplace culture blends its Canadian luxury retail heritage with a strong focus on personalized service, fashion expertise and lasting client relationships. Across its stores and corporate teams, collaboration, attention to detail and a shared passion for exceptional brands shape a client-focused working environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Holt Renfrew, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Retail Operations Supervisor», «Client Services Supervisor», «Floor Manager», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.