Hermès Workforce Planner
Hermès Middle East seeks a Workforce Planner in Dubai (Dubai Mall) to manage retail staff scheduling, attendance and workforce reporting.
Overview
Hermès Middle East represents the regional operations of Hermès, the Parisian maison renowned for artisanal leather goods, ready-to-wear and accessories. As the regional arm of Hermès International, the organisation operates boutiques across the Gulf with an emphasis on client experience, impeccable service standards and the preservation of craft-led heritage.
Role & Responsibilities
- Develop and maintain staff rosters and shift schedules to ensure optimal store coverage and operational continuity.
- Collaborate with in‑store trainers and the central training department to align rostering with training plans and employee development needs.
- Monitor attendance, shift adherence and leave requests; maintain accurate workforce records and systems.
- Support daily manpower planning to meet fluctuating business demands and special events.
- Prepare and update workforce reports (scheduling, daily planning, sick leave, annual leave, public holidays) for store management.
- Drive continuous improvement of scheduling processes to enhance efficiency and employee satisfaction.
- Communicate schedules, amendments and operational changes to managers and store staff in a timely manner.
Qualifications
- Minimum of 3 years' experience in scheduling management, workforce planning or administrative roles, preferably within retail.
- Demonstrable proficiency in Microsoft Excel for reporting and rota management.
- Strong organisational and time‑management capabilities with high attention to detail.
- Excellent communication and coordination skills; ability to liaise with training and store management teams.
- Capacity to work under pressure and adapt quickly to operational changes.
Skills
Experience
Minimum 3 years of professional experience in scheduling management, workforce planning, or related administrative roles; retail experience is strongly preferred.
Education
High school diploma or equivalent required; bachelor's degree in human resources, business administration or a related discipline preferred.
Workplace
The successful candidate will be located in Dubai, Dubai, UAE. 124 luxury roles are listed in Dubai on Cerulean, 5 posted in the last 48 hours. Cerulean currently advertises 152 open roles in UAE, including 6 added in the last 48 hours.
Culture
Hermès cultivates a discreet, craft-oriented workplace where attention to detail and client service are paramount. The regional teams balance rigorous standards with a collaborative environment that supports employee development and in‑store excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Workforce Coordinator», «Staffing and Scheduling Planner», «Workforce Scheduler», «Retail Resource Planner», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.