- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 11, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is seeking a Watch Sales Development Manager for a full-time, unlimited contract in Hong Kong. The role focuses 70% on Travel Retail account management and commercial strategy and 30% on direct-market field sales, target alignment, coaching, and regional representation at buying and watch industry events.
Role & Responsibilities
- Track sell-in, sell-out, and inventory turnover across regional Travel Retail partners and airport points of sale, including Hong Kong, Macau, Bangkok, Taipei, Sydney, Japan, Hainan, and Singapore Changi.
- Negotiate and execute stock swaps, re-allocations, and inventory buy-backs with Travel Retail partners to optimize sell-through and protect margins.
- Design, propose, track, and evaluate the return on investment of partner incentive schemes to motivate frontline teams and drive partner sell-in.
- Lead operational, visual merchandising, stock setup, and staff onboarding execution for regional Travel Retail store openings, pop-ups, renovations, and closures.
- Conduct regular solo field trips across regional Travel Retail points of sale to assess partner performance, audit visual standards, and align frontline teams.
- Support the translation of approved annual and seasonal budgets into actionable monthly and daily sales targets for Hong Kong and Macau stores.
- Coach Sales Associates and Watch Ambassadors on boutique floors through live co-selling, client objection handling, and guidance on high-ticket timepieces and complex horological complications.
- Maintain close contact with Universe Managers and Watch Ambassadors to monitor real-time sales pacing and implement mid-month commercial adjustments as needed.
- Represent regional markets on the Paris buying trip, leading training and commercial discussions.
- Attend the annual Watches & Wonders novelties launches in Geneva alongside the Regional Manager to develop technical product knowledge and commercial selling pitches for regional teams.
Qualifications
- At least 6 years of experience in commercial driving, retail operations, or sales development within luxury retail.
- Strong numerical aptitude and logical thinking; familiarity with budgeting and incentive mechanisms.
- Presentable, with strong negotiation and communication skills.
- Deep understanding of high watchmaking, technical complications, and luxury selling ceremonies; experience as a former Watch Ambassador or Store Manager is a strong advantage.
- Fluent in English, Mandarin, and Cantonese.
- Willingness to travel approximately 40–50%, including to Macau, Taiwan, Japan, Thailand, Singapore, Hainan, and Europe.
- Candidates with less experience may be considered for an Assistant Manager role.
Skills
Experience
At least 6 years in commercial driving, retail operations, or sales development within luxury retail.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.