- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 6, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks a Watch Expert in Singapore to serve as the store’s horology reference, develop relationships with collectors and VIC clients, support Sales Associates, and contribute to watch sales and client engagement. The role includes client development, commercial analysis, team coaching, and representing Hermès watchmaking heritage; it is an unlimited contract, full-time position.
Role & Responsibilities
- Deliver exceptional, personalized client experiences that reflect Hermès standards.
- Develop and maintain long-term relationships with VIC clients, watch enthusiasts, and collectors.
- Partner with Sales Associates to identify, develop, and retain high-potential watch clients.
- Assist Sales Associates with key client appointments, product presentations, special orders, and high-value sales opportunities.
- Act as the Watches subject matter expert during client interactions.
- Use advanced storytelling and horological expertise to increase client engagement and conversion.
- Conduct Watch Discovery experiences and promote Hermès watchmaking savoir-faire.
- Support client recruitment, retention, and loyalty strategies.
- Represent the Watches métier during commercial activations, client events, and PR initiatives.
- Contribute to store and Watches sales objectives.
- Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate growth.
- Engage collectors and watch enthusiasts to expand the Hermès Horlogerie client community.
- Support buying discussions, assortment recommendations, and podium activities when required.
- Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities.
- Share market intelligence, competitor observations, and client insights to support business decisions.
- Participate in key sales, clienteling, and PR events.
- Serve as the store’s reference point for Watches-related matters.
- Coach and develop Sales Associates through on-the-floor training, product education, and client support.
- Conduct briefings, Watch Discovery sessions, and knowledge-sharing activities.
- Support the team during client appointments requiring advanced horological expertise.
- Share best practices and strengthen watch knowledge across the store.
- Participate actively in regional and global Expert communities.
- Maintain and develop expertise through training and self-learning.
- Embody Hermès culture, values, and standards.
- Represent the Watches métier internally and externally.
- Promote Hermès watchmaking heritage, craftsmanship, and savoir-faire through storytelling.
- Build credibility and legitimacy for the Watches métier among clients and colleagues.
- Participate in commercial, clienteling, networking, and public relations events as required.
Qualifications
- Advanced knowledge of Hermès watch collections, calibers, and exceptional timepieces.
- Strong understanding of watchmaking history, movements, complications, and manufacture.
- Knowledge of after-sales service processes and industry trends.
- Strong storytelling and presentation capabilities.
- Proven luxury retail sales performance.
- Strong clienteling, VIC development, and collector engagement capabilities.
- Experience selling exceptional and high-value timepieces.
- Business acumen and sales orientation.
- Ability to influence without direct authority.
- Strong coaching and mentoring skills.
- Ability to inspire clients and colleagues through expertise and knowledge-sharing.
- Passion for watchmaking and horology.
- Curiosity and a continuous-learning mindset.
- Strong interpersonal, communication, and community-building skills.
- Ability to engage clients on technical watchmaking topics.
- Embodiment of Hermès values.
- At least 5 years of luxury watches experience with strong technical watchmaking knowledge.
Skills
Experience
At least 5 years of luxury watches experience with strong technical watchmaking knowledge.
Workplace
This position is based in Singapore, Central, Singapore.
Explore jobs in Singapore.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.