Hermès Transformation Projects & Process Manager

About %s

Hermès is a globally renowned French luxury goods house celebrated for its exceptional craftsmanship, heritage leather goods, and distinctive aesthetic. The Hermès Maroquinerie Sellerie (HMS) division represents the company's core competency in leather goods manufacturing and product development, where artisanal expertise meets operational innovation. As part of the Hermès group, HMS combines deep respect for traditional métiers with strategic investment in process improvement and digital transformation.

Role & Responsibilities

• Collect transformation and process evolution requirements from multiple operational métiers across all functional domains (Development/Industrialisation, Supply Chain, Manufacturing, Quality/Traceability, Commercial/Sales Management, Finance, CSR); formalize need statements and prioritize requirements in collaboration with Business Leadership
• Co-construct multi-year project roadmaps with the IT department, integrating métier-specific initiatives, Group-level projects, and continuous improvement of existing systems; identify existing solutions that can address identified needs across the organization
• Serve as primary project lead for process transformation and tool evolution projects originating from métier initiatives or Group directives; conduct scoping studies and lead operational workshops to validate opportunities, define target processes, and identify organizational impacts
• Pilot new tool implementations and existing system enhancements alongside the IT department; orchestrate métier testing through Key Users and identify change management and training requirements
• Animate Key User communities on project-related change topics, manage communications, and facilitate executive-level arbitration for process convergence decisions
• Act as primary interface for HMS métiers regarding Group ERP initiatives, relaying métier specificities, contributing to process convergence discussions, and coordinating Key User participation
• Lead documentation efforts for critical processes; coordinate métier referents in formalizing processes and ensuring regular updates and completeness of operational procedures
• Drive process improvement proposals, particularly for new ERP implementation; facilitate cross-functional convergence workshops with RPP counterparts and Best Practice Officers across the Group
• Provide first-level user support (diagnostic, guidance, escalation to technical experts); track incident resolution and action plans in partnership with IT; identify training needs
• Manage small-scale continuous improvement initiatives (less than 20 project days) in collaboration with IT, responding to operational pain points and incidents
• Oversee training and knowledge management initiatives for Key Users, ensuring training materials remain current and training modules evolve based on operational feedback

Qualifications

• Advanced degree in engineering or equivalent qualification
• Approximately 10 years of project management experience in operations (development, supply chain, manufacturing, quality management, or related disciplines)
• Demonstrated operational experience as a Key User on critical systems (ERP, PLM, APS, MES, QMS, or similar operational applications)
• Proven ability to understand complex systems and tool functionality while maintaining end-to-end process perspective and cross-functional interactions

Skills

Experience

Approximately 10 years of professional experience in project management and operational transformation across disciplines such as product development, supply chain, manufacturing, or quality assurance. Hands-on operational exposure as a power user or Key User on enterprise and operational applications is highly valued, demonstrating both technical literacy and understanding of real-world métier challenges.

Education

Advanced degree in engineering discipline or equivalent higher education qualification

Workplace

Culture

Hermès fosters a culture that honors artisanal tradition while embracing strategic innovation. Teams operate with a deep commitment to quality, close collaboration across functional boundaries, and respect for métier expertise. The organization values pragmatism, hands-on problem-solving, and strong interpersonal dynamics within cross-disciplinary environments.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.