Hermès Traffic & Claims Manager
- Location
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $90094.58–106475.42/year
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 16, 2026
About Hermès
Hermès is an independent, family-owned maison renowned for its artisanal savoir-faire and commitment to high-quality, handcrafted luxury goods. The company balances a long heritage of craftsmanship with a global retail and distribution network, emphasising creativity, meticulousness and a human-centred workplace culture.
Hermès — Dayton, NJ: Traffic & Claims Manager to oversee domestic transportation, carrier relations, claims and invoicing at the Dayton Distribution & Service Center.
Role & Responsibilities
- Lead and coordinate domestic transportation activities to ensure timely pickup, movement and delivery of materials supporting boutiques and corporate operations.
- Manage carrier relationships and operational escalations (including FedEx), handling reroutes, shipment investigations and service exceptions.
- Direct transportation invoicing processes: perform weekly follow-ups on outstanding or unbilled shipments, maintain invoice reconciliation and identify gaps in billing.
- Administer claims processes for theft/damage: support filing, maintain centralized claims log, track reimbursement progress and quantify total loss impact.
- Maintain and enforce comprehensive filing, documentation and shipment/invoice tracking logs to ensure accuracy, compliance and accessibility.
- Monitor and report traffic KPIs and support KPI-driven initiatives to reduce non-deliverables and improve service performance.
- Provide operational and administrative support to the Dayton Traffic Team, including signage creation, documentation, internal communications and general office workflows.
- Partner with Traffic leadership to organise, label and manage non‑product project materials and coordinate their transportation and delivery.
- Supervise team members, exercise budgetary oversight and make operational decisions within delegated authority; escalate issues and recommend actions to the Director of Traffic & Purchasing.
Qualifications
- Minimum 3–5 years of hands-on managerial experience in distribution, traffic or service center operations.
- Proven supervisory experience with responsibility for team performance and decision-making.
- Bachelor’s degree preferred.
- Demonstrated experience with invoice reconciliation, claims management and carrier dispute resolution.
- Solid budgeting acumen and ability to apply sound financial judgment.
- Ability to lift up to 50 lbs and flexibility to work extended hours during peak periods including weekends.
Skills
Experience
3–5 years of managerial experience supporting and optimising operational workflows within Distribution and Service Center operations.
Education
Bachelor’s degree preferred.
Workplace
The successful candidate will be located in Dayton, New Jersey, USA, with easy access to New York.
Compensation
The base compensation for this position ranges from USD 90094.58 to USD 106475.42 per annum.
Benefits
Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth with company matching and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life); Product discount and EAP resources; Access to Calm App, Health Advocate and Family Building Support.
Culture
Hermès fosters a craftsmanship-driven, people-centred workplace that values creativity, meticulous standards and long-term development. As a family-owned maison, it emphasises respect, inclusivity and the transmission of artisanal savoir-faire across a global organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Transportation Manager», «Logistics Traffic Manager», «Claims and Transportation Manager», «Distribution Traffic Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.