Hermès Team Leader

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Help achieve annual and monthly targets and monitor and review performance regularly.
• Ensure the boutique achieves the target product-department mix and take responsibility for sales in the assigned product department.
• Analyze sales data and recommend improvements.
• Execute in-store incentive programs to support sales objectives and evaluate their results and effectiveness.
• Ensure group procedures are followed and take necessary action to prevent discrepancies or stock loss.
• Conduct regular stocktakes with the operations team and explain discrepancies or irregularities.
• Identify best-selling, slow-moving, aging and overstocked items, and propose concrete action plans.
• Ensure visual merchandising aligns with the product sales plan.
• Recommend visual presentations to improve sell-through of slow-moving items.
• Maintain the shop display and environment in line with group guidelines.
• Lead shifts on the sales floor, oversee store operations and assist the team as required.
• Ensure store procedures are followed and operations run smoothly.
• Handle customer complaints and difficult situations.
• Conduct briefing sessions and act as a key holder and emergency contact.
• Recommend ways to streamline and improve operational processes, reduce administrative work and reporting, and optimize store efficiency.
• Motivate and coach team members to achieve sales and non-sales objectives.
• Regularly observe and review staff performance with managers.
• Build morale and team spirit, and encourage open two-way communication.
• Manage team coverage to ensure sufficient staff are available on the floor to serve customers.
• Arrange for team members to share knowledge with colleagues after training sessions.
• Identify training needs, follow up on team learning and practice, and ensure ongoing application in the workplace.
• Support and coordinate company events to strengthen customer relationships.
• Communicate brand messages to customers through different means.
• Manage the customer database and ensure its proper daily handling; explore new relationships.

Experience

Minimum 6 years

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.