Hermès Store Operations Manager
Hermès Benelux — Store Operations Manager in Amsterdam: lead back‑of‑house teams, ensure stock accuracy, after‑sales and maintenance on a 12‑month contract.
Overview
Hermès is an independent French luxury house celebrated for artisanal craftsmanship, timeless design and rigorous quality standards. The role is offered through the Hermès Benelux & Nordics branch, a regional hub that connects flagship retail operations with central teams in Paris and broader European retail networks.
Role & Responsibilities
- Manage and coach back‑of‑house teams (stock, sales support, service team and cashiers), prioritizing daily activities to meet business needs and deliver exceptional after‑sales service.
- Ensure day‑to‑day synchronization between physical inventory and system records: supervise incoming/outgoing flows, conduct stock takes and cycle counts, and implement corrective actions to reduce shrinkage.
- Oversee cashier procedures and payment operations: train staff on processes and legal requirements to maintain luxury service standards.
- Act as the store reference for after‑sales (repairs, defective products): coordinate claims with the SAV department, monitor turnaround, cost and quality, and evaluate local repair suppliers.
- Drive continuous process improvement and ensure adherence to operations‑related procedures; monitor performance metrics and corrective plans.
- Coordinate all maintenance, facilities and security activities: manage external vendors, liaise with regional Retail Operations and Facility Managers, and ensure compliance with local health & safety and legal requirements.
- Execute store administrative duties: manage expense processes (COUPA), uniform logistics, CRC requests and staff planning in line with company guidelines.
Qualifications
- Minimum 10 years of retail experience with demonstrable expertise in store operations.
- Proven people management experience with strong interpersonal and communication skills.
- Highly organized, rigorous and reliable with the ability to anticipate, prioritize and delegate tasks for a small team.
- Service‑oriented mindset, proactive in proposing improvements and supporting colleagues.
- Fluent English; additional languages are an asset.
- Very good knowledge of retail IT systems (e.g., CEGID) and strong proficiency with Excel/IT tools.
Skills
Experience
At least 10 years of progressively responsible experience in retail, including hands‑on store operations management, inventory control and team leadership; prior exposure to after‑sales processes and vendor management is expected.
Workplace
This position is based in Amsterdam, North Holland, Netherlands. The broader North Holland area accounts for 76 active listings on Cerulean, 4 of which are new. In Netherlands as a whole, Cerulean currently features 138 open positions, with 6 posted this week.
Culture
Hermès fosters a meticulous, craftsmanship‑centred environment that values discretion, long‑term employee development and collaborative teamwork. Retail teams operate to exacting service standards and benefit from a supportive structure linking boutique operations with regional and Parisian headquarters.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.