Hermès Store Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Promote Hermès culture by delivering store excellence, developing talent, creating memorable customer experiences, and ensuring seamless floor operations through an entrepreneurial and innovative approach.
• Define the commercial strategy to improve boutique performance and track all store activity KPIs.
• Liaise with the Retail Director to maintain an information flow with headquarters on store and team development, involving other stakeholders as needed.
• Lead buying for the boutique's departments and support the team in developing a buying strategy based on past performance, observation, client feedback, and market trends.
• Model Hermès values and culture with integrity and ethical conduct, embodying the brand image through excellent grooming and attitude.
• Develop role models within the team by leading by example and sharing feedback.
• Communicate the maison's history, culture, and activities to the team, encouraging the sharing of anecdotes and curiosities with clients and colleagues.
• Promote initiatives that bring Hermès values and culture to life in daily store activities with clients, within the team, and in the local community.
• Define team management structures and daily routines to ensure consistency and alignment.
• Ensure smooth coordination among functions and teams.
• Set the recruitment strategy with HR and take full responsibility for recruiting the store team.
• Observe individual performance and team dynamics on the sales floor, and provide regular feedback to individuals and teams.
• Hold effective monthly touch-base meetings and annual performance evaluations to support team members' development and discuss career ambitions.
• Identify team training needs and organize training sessions as required.
• Inspire the team in preparing morning briefings and team events, suggest ideas, and ensure active participation.
• Encourage the team to identify commercial opportunities and deliver memorable customer experiences with integrity.
• Enable the team to develop action plans to improve customer experience and enrich the customer portfolio, and monitor their implementation.
• Foster a client-focused culture and support the development of clienteling activities.
• Supervise stock-level analysis and support the team in defining action plans.
• Ensure health and safety compliance and appropriate training for all staff.
• Oversee store care and maintenance activities and monitor their implementation.
• Ensure stock accuracy, inventory planning, and cycle counts, while promoting product care.
• Ensure transactions are processed accurately and efficiently in accordance with Hermès policies and procedures.
• Communicate company procedures and systems clearly to the team.
• Facilitate and support internal audits by providing required information and responding to requests.

Qualifications

• Bachelor's degree, preferably with an economics or management focus.
• Fluency in Italian and English; a third language is an advantage.
• Strong management career background, preferably in a luxury goods boutique; international experience is an advantage.
• Proficiency with Excel and IT tools.
• Compassionate management that promotes efficiency and teamwork in line with Hermès' humanistic values.
• Exemplary conduct, including adherence to procedures, floor presence, attitude, and presentation.
• Driving, charismatic presence on the sales floor and with various stakeholders.
• Analytical skills and a strong aptitude for defining strategies.
• Situational intelligence, excellent prioritization, and adaptability.
• Service and hospitality orientation, responsiveness, presentation, and interpersonal skills.
• Excellent interpersonal and communication skills with a customer-service orientation.
• Team-player mentality, ability to build meaningful relationships, and ability to work autonomously.
• Availability, flexibility, and dynamism to work in a fast-paced environment.
• Commitment to a people-centric retail project, with a vocation for human values, passion, and a strong aesthetic sense.

Skills

Experience

Minimum 10 years; strong career background in management positions, preferably in a luxury goods boutique. International experience is an advantage.

Education

Bachelor's degree, preferably with an economics or management focus.

Compensation

The base compensation for this position is EUR 60,000 per annum.

Benefits

€10 meal voucher per working day, statutory and collective bargaining benefits, and possible supplementary benefits and wellbeing programs in accordance with Company policies.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.