Hermès Store Manager
About Hermès
Hermès is an internationally recognised French luxury maison renowned for exceptional craftsmanship in leather goods, silk, ready-to-wear and accessories. The role is with Hermès India Retail and Distributors Pvt Ltd, the local retail subsidiary responsible for operating Hermès boutiques and representing the brand's heritage and service standards in India.
Hermès India seeks a Store Manager in Mumbai to lead a luxury boutique, drive sales and deliver exemplary client service.
Role & Responsibilities
- Lead day-to-day store operations to deliver outstanding client service and preserve Hermès brand standards.
- Drive sales performance and attainment of commercial KPIs through targeted coaching, clienteling and execution of retail initiatives.
- Recruit, develop and motivate a high-performing store team; conduct performance reviews and implement learning plans.
- Manage visual merchandising and store presentation to ensure consistency with global directives and local commercial needs.
- Oversee inventory control, stock replenishment and loss-prevention procedures to protect store profitability.
- Prepare and analyse sales reports, budgets and forecasts; implement corrective actions to maximise store results.
- Ensure compliance with cash handling, administrative processes, HR policies and local regulatory requirements.
- Cultivate long-term client relationships and a personalised service experience to increase loyalty and repeat business.
Qualifications
- Minimum 3 years' experience in retail management, preferably within luxury or premium fashion brands.
- Proven track record of achieving sales targets and managing store P&L or commercial KPIs.
- Demonstrated leadership in recruiting, coaching and developing front-line retail teams.
- Strong commercial acumen, numeracy and the ability to analyse sales performance and implement actions.
- Excellent interpersonal and client relationship skills with a meticulous attention to brand presentation.
- Willingness to work flexible hours including weekends and public holidays as required by boutique operations.
Skills
Experience
Minimum 3 years of progressive retail management experience, ideally within luxury fashion or premium lifestyle retail, with demonstrable success in driving sales, managing teams and overseeing store operations.
Education
Bachelor's degree in Business, Retail Management, Hospitality, or a related discipline preferred.
Workplace
This position is based in Mumbai, Maharashtra, India.
Culture
Hermès fosters a culture of meticulous craftsmanship, discretion and client-centric service, grounded in respect for heritage and quality. The workplace values polished presentation, collaborative teamwork and continuous professional development within an exacting luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Operations Manager», «Flagship Store Manager», «Boutique Operations Manager», «Retail Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.