Hermès Store Manager
- Location
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $114289.50–131872.50/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 10, 2026
About Hermès
John Lobb is a heritage luxury shoemaker recognised for exceptional handcraftsmanship and refined masculine elegance. Rooted in Anglo‑Saxon shoemaking traditions with bespoke operations in Paris and a manufacture in Northampton, the maison combines artisanal know‑how with contemporary retail expression. John Lobb operates as a subsidiary of the Hermès Group and presents an intimate global footprint of carefully curated boutiques and authorised retailers.
John Lobb seeks a Store Manager for its Beverly Hills flagship to lead sales, P&L and client experience in Los Angeles, CA.
Role & Responsibilities
- Lead the Beverly Hills flagship boutique, owning P&L performance, budgeting and store-level KPI targets.
- Define and execute mid- and long-term store strategy in collaboration with regional retail leadership and the Commercial Office.
- Drive sales growth and improve quality of sales through coaching, merchandising, clienteling and targeted buying decisions.
- Manage inventory proactively: optimise assortments, control stock accuracy, minimise shrinkage and coordinate cycle counts and physical inventories.
- Ensure an exceptional client experience by modelling John Lobb service standards, developing client portfolios and coordinating local events and activations.
- Recruit, develop and motivate the boutique team; set performance targets, deliver regular training and manage leave in line with company policy.
- Maintain operational excellence and compliance with company processes across sales administration, after‑sales service and internal controls.
- Represent the brand externally, build local networks, maintain an accurate customer database and propose promotional activities to drive traffic and loyalty.
- Oversee store maintenance, minor works and zoning to preserve boutique quality and brand presentation.
Qualifications
- Minimum 6 years of management experience in retail, preferably within the luxury sector.
- Tertiary education (college/university) or equivalent professional experience.
- Proven track record in P&L responsibility, sales target delivery and inventory control.
- Outstanding interpersonal and communication skills with the ability to build relationships across cultures.
- Excellent spoken and written English; additional languages are an advantage.
- Impeccable personal presentation aligned with the House’s aesthetic and client expectations.
Skills
Experience
Minimum six years of progressive retail management experience, with demonstrable success leading teams, managing store P&L and driving sales within a luxury or premium retail environment.
Education
Tertiary education (college or university) or equivalent professional experience.
Workplace
The successful candidate will be located in Beverly Hills, California, USA, with easy access to Los Angeles.
Compensation
The base compensation for this position ranges from USD 114289.50 to USD 131872.50 per annum.
Benefits
Commission and bonus incentives; Medical, Dental and Vision coverage; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; Voluntary benefits (flexible spending accounts, voluntary life insurance); Product discount; Employee assistance program (EAP) resources; Access to family building support.
Culture
John Lobb cultivates a close‑knit, artisanally minded workplace where craft, discretion and personalised client service are paramount. As part of the Hermès family, the maison emphasises excellence, mentorship and long‑term development within a human‑scaled organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Flagship Store Manager», «Retail Operations Manager», «Head of Boutique Sales», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.