Hermès Store Director — Strasbourg

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Location
StrasbourgGrand EstFrance
Employment
Full-Time
Seniority
Manager
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 7, 2026

About Hermès

Hermès Sellier is the retail arm of the Hermès maison, renowned for exceptional leather goods, silk, ready-to-wear and object-making rooted in artisanal savoir‑faire. The role reports into Hermès Distribution France and operates within a network of owned boutiques and selective retail partners, combining a heritage-led culture with a strong retail discipline.

Hermès Sellier seeks a Store Director in Strasbourg to lead a 16‑person boutique, drive P&L performance and deliver exemplary client experience.

Role & Responsibilities

  • Define and deploy the medium‑ and long‑term strategy of the Strasbourg boutique, aligning with regional and Group objectives.
  • Drive top‑line performance and P&L accountability: deliver sales targets, monitor business KPIs and adjust resources to objectives.
  • Lead, coach and develop a team of 16 collaborators including three direct reports (Sales, Commercial Support, Stock/Flow), fostering a coherent leadership style and talent pipeline.
  • Ensure an exceptional client experience and high standards of service, acting as ambassador of Hermès values in all customer interactions.
  • Manage product assortment, in‑store merchandising and replenishment in partnership with merchandising teams to optimise stock and commercial relevance.
  • Implement local activation and partnership programmes to strengthen the boutique's local anchorage and visibility in Strasbourg.
  • Oversee operational excellence and transformation projects (Hermès Smart Ops), including digitalisation initiatives and logistical improvements.
  • Maintain store quality and estate coordination with real‑estate and operations teams (maintenance, minor works, refurbishments) while respecting Group compliance rules, especially for iconic items.
  • Analyse mystery shopping and other quality metrics; design and implement corrective action plans.
  • Develop and activate the client database to stimulate traffic and lifetime value, in collaboration with CRM and after‑sales teams.

Qualifications

  • Master's degree (Bac+4/5) or equivalent, or demonstrable equivalent experience.
  • Minimum 10 years of professional experience with significant time in store leadership and/or network management.
  • Proven record of P&L responsibility and achievement of commercial targets in luxury retail.
  • Strong people management experience with capability to recruit, train and develop managers and frontline teams.
  • Strategic and analytical mindset with demonstrated ability to define and deploy retail strategies.
  • Fluent (bilingual) English is indispensable; additional languages are a plus.

Skills

P&L management Team leadership and coaching Merchandising and assortment planning Clienteling and CRM activation Omnichannel retail and customer journey optimisation Store operations and logistics Project management and digitalisation Stakeholder and local partnership development Recruitment, training and talent development Compliance and quality control

Experience

Minimum 10 years of progressive experience in retail management, including leading a store or retail network and managing sizeable teams with P&L responsibility.

Education

Master's degree (Bac+4/5) or equivalent experience.

Workplace

This position is based in Strasbourg, Grand Est, France.

Culture

Hermès cultivates a discreet, craft‑centred culture that values long‑termism, humanist management and meticulous attention to detail. In retail, the maison emphasises personalised service, team development and local rootedness while combining heritage with ongoing operational and digital improvement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Director», «Flagship Store Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.