Hermès Store Director — Sèvres Rive Gauche
Hermès — Store Director, Sèvres Rive Gauche (Paris). Lead a flagship boutique, drive sales and P&L, and manage a 150+ team.
Overview
Hermès Sellier is a distinguished French maison renowned for excellence in leather goods, silk, and artisanal savoir‑faire. As part of the Hermès group, the brand combines time‑honoured craftsmanship with contemporary retail experiences and places long‑term talent development, product quality and understated luxury at the centre of its employer value proposition.
Role & Responsibilities
- Define and implement the store strategy to preserve and enrich the unique identity of the Sèvres boutique and translate the broader retail strategy into local initiatives.
- Lead commercial performance: drive sales, manage the store P&L, set and monitor quantitative and qualitative KPIs and secure the adequacy of resources to objectives.
- Ensure exceptional client experience and local brand presence through service excellence, CRM activation, traffic stimulation and relevant local partnerships and events.
- Manage omnichannel execution and partnerships with central teams to deploy Bespoke, CIS, WTS, product locator and other client‑facing tools.
- Oversee merchandising, stock and presentation in collaboration with merchandising teams to guarantee the relevance and renewal of the product offer.
- Drive operational excellence and digitalisation initiatives (Smart Ops), lead transformation projects and optimise logistical and estate matters in coordination with Operations and Real Estate teams.
- Provide senior leadership for a large workforce (150–180 employees), directly managing a team of functional and pole managers; develop talent, coach managers, lead recruitment and succession planning.
- Handle sensitive situations with discretion (VIP clients, reputational issues and customer complaints) and ensure full compliance with group policies and procedures.
Qualifications
- Master’s degree (Bac+5) or equivalent with substantial senior retail leadership experience.
- Minimum 10 years’ progressive experience in store management or network leadership, including responsibility for large teams and P&L.
- Proven capability to deploy retail strategy, manage KPIs and deliver sustained commercial growth in a high‑traffic, luxury environment.
- Fluent English (bilingual) is indispensable; additional languages are an asset.
- Demonstrated aptitude for change management, coaching, performance management and organisation redesign.
Skills
Experience
Minimum 10 years of progressive retail experience with demonstrated success directing a large store or multi‑store network, full P&L accountability and management of large, multifunctional teams (150+). Proven track record in driving commercial performance, operational excellence and transformational projects within luxury retail.
Education
Master’s degree (Bac+5) or equivalent higher education in business, retail management or related discipline.
Workplace
The role is situated in Paris, Île-de-France, France. There are currently 3.345 open positions in Paris on Cerulean, with 58 added recently. Within Île-de-France, Cerulean currently features 3.761 open roles, including 80 recent additions. Across France, Cerulean lists 4.322 open roles — 94 of them newly added.
Culture
Hermès fosters a culture of meticulous craftsmanship, discretion and long‑term development. The retail environment emphasises service excellence, collegial mentorship and a measured approach to innovation, valuing both artisanal know‑how and thoughtful client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.